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Anonymous

8 years ago

SolvedApproved

Unable to Start: Can't Run The Sims 4 with the video card in this system

I keep getting an error about my video card and how the game can't start. I checked my drivers they're all up to date. I uninstalled and reinstalled Origin. I repaired my game, I made sure my game was up to date. I was just playing the game yesterday and now today I'm getting this error so I really don't know what to do. I've included my DxDiag and a screenie of the error I've been getting.

DxDiag.txt90 KB

EA_Mai
8 years ago
- Closing this thread as you continued the conversation in here: https://answers.ea.com/t5/Technical-Issues-PC/Can-t-run-The-Sims-4-with-the-video-card-in-this-system-0e6d1221/m-p/6497466#M104784 -

2 Replies

CMeki
Hero (Retired)
8 years ago
Hi @CLKGrid

I answered you in the other thread 🙂 https://answers.ea.com/t5/Technical-Issues-PC/Can-t-run-The-Sims-4-with-the-video-card-in-this-system-0e6d1221/m-p/6497466#M104784
Put the answer in the spoiler box so you can see here too.

Spoiler

You seem to have a dual graphics system. Your Intel drivers are more than 1,5 years old, and you Nvidia ones are 8 months. Make sure to update both, but your game should work so much better on the Nvidia card, so make sure that your computer uses that one 🙂

https://sims4.crinrict.com/en/2014/09/graphics-cardintel-chip-dual-systems/

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Edited by EA_Mai: fixing a link
EA_Mai
EA Staff
8 years ago
- Closing this thread as you continued the conversation in here: https://answers.ea.com/t5/Technical-Issues-PC/Can-t-run-The-Sims-4-with-the-video-card-in-this-system-0e6d1221/m-p/6497466#M104784 -