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Mariposa0722's avatar
Mariposa0722
3 years ago
Solved

Unable to start: The Sims 4 is already running

I'm having issues starting my game. Every time I go start I receive the error "Unable to start: The Sims 4 is already open" I've uninstalled and reinstalled both the sims and origin, I've tried chang...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @Mariposa0722  Please create a new admin Windows account and try playing in that.  Make it a local account, as in, don't sign into Microsoft, and don't sync with any other services you normally use.  You won't have yoru saves or other user content available, but that can be addressed later.

Mariposa0722's avatar
Mariposa0722
3 years ago

Thank you for the reply. Unfortunately none of this worked for me. I’m not sure where the error is coming from. 

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@Mariposa0722  Please create a new admin Windows account and try playing in that.  Make it a local account, as in, don't sign into Microsoft, and don't sync with any other services you normally use.  You won't have yoru saves or other user content available, but that can be addressed later.

  • Mariposa0722's avatar
    Mariposa0722
    3 years ago

    This worked! Thank you so much! Does it have to do with my one drive or something? Also for the files I’m assuming I can just save to an external drive and transfer them over to the new account?

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      3 years ago

      @Mariposa0722  The issue could be related to OneDrive, or the Documents folder (or a subfolder) in your older Windows account could have borked permissions.  It can be difficult to figure out the cause at times, but the new account bypasses the problem.

      You don't actually need an external drive.  If you open a File Explorer window and click This PC, then Users, you'll see a Public folder.  This is accessible from any Windows account on your computer.  Just drop the files you want to transfer into that folder, then login to the new account and grab them from there.

      • Mariposa0722's avatar
        Mariposa0722
        3 years ago

        Thank you! I appreciate your help with this!!

  • SonestaLee's avatar
    SonestaLee
    2 years ago

    How does this work?  If you can't save your game progress, then what's the point?  Thanks for any help.

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