@puzzlezaddict I'm kind of confused. So, as we've discovered I already have The Sims 4 Program Files located on my PC. I just installed Origin and when I right-click on The Sims 4, my option is to download it and it asks me to choose an install location. Will this present a problem?
@sarahkate513 Right-click on the Sims 4 icon in your Origin library and select Locate Game, then navigate to the game's program files.
If that doesn't work, then yes, click Download, and select C:\Program files (x86)\Origin Games as the location. Origin should start to download, see the files already there, and just verify them.
@puzzlezaddict I located the game and it takes me to an existing Sims 4 folder on my device. Do I click 'Select Folder?'
@sarahkate513 You want to select the Origin Games folder, as you would if you were installing the game without any files present.
@puzzlezaddict Is it the folder I boxed in red in the attached photo?
@sarahkate513 Yes. Just select the Origin Games folder, not the Sims 4 folder inside it.
@puzzlezaddict Hmm, I selected it and then it started to verify the game files. But then it crashed. I restart Origin about three times but it crashes just upon reopening it.
I'm going to try and run it as administrator.
Edit: Just tried to open Origin as administrator and it crashed as well.
@sarahkate513 Is this with trying to locate the game, or starting the download? If you haven't tried telling Origin to download Sims 4 to the Origin Games folder yet, please do so now.
If that doesn't or didn't work though, the only other thing you can do is delete the Sims 4 program files and redownload the game from scratch. The best approach would be to clear Origin's cache and then uninstall it "the hard way" as well before reinstalling.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
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