@Elicole123321 The issue is pretty clear from your screenshots. You have two copies of Sims 4 installed. The EA App is reading the files located here:
Program Files\EA Games\The Sims 4
but installing your packs here:
Program Files (x86)\Origin Games\The Sims 4
To fix this, the first thing you can try is moving over the packs' folders. You don't need to care about subfolders, only the pack folders directly inside \Origin Games\The Sims 4. Move those folders to \EA Games\The Sims 4, delete the entire "The Sims 4" folder in Origin Games, and clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
Then see whether the packs load in-game. If not, delete the folders you moved over, clear the EA App's cache again, and try downloading the packs through Manage > Manage Add-ons.
Thank you so much!
Community Manager
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