My game updated around 18:10 uk time (03/02/26) on steam. but it’s like it’s only partly updated I have the new family trees but the stairs and railing options are not there, I have the event pop up but when I try todo a task it doesn’t work.
I’ve reinstalled the game still no success I deleted the cache
I don’t have any mods or cc in my game I just have the base game downloaded on steam
any help will be much appreciated
Sorry to hear the update broke your game — that’s really frustrating. Sometimes recent patches can introduce unexpected bugs, especially if mods or custom content are involved. A couple of things you might try: remove or update mods first, clear the game cache, and make sure your graphics drivers are up to date. If that doesn’t help, rolling back to the previous save or reinstalling the latest patch cleanly can sometimes fix stubborn issues. Hopefully EA patches it soon!
AstirWizard2 Please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see which problems are still present.
Please also let me know what exactly you see when you try to do an event task.
wl79xld1tln3 The OP said they don't have any mods or custom content.
We did all of this but our saves and gallery aren’t showing up as played before. How long will the saves not be read by the game? Is there something else we need to do?
prufrock1915 When you moved the Sims 4 folder, you prevented the game from reading your saves or saved households or builds. That is part of the point of the test. The files are intact in the old folder, inside saves and Tray, respectively, so you can move them to the new Sims 4 folder the game created.
Keep in mind that other files in the old folder may be an issue. If you use mods or custom content, test those files first. If you want to preserve Screenshots and Recorded Videos, these are unlikely to be a problem and can be transferred too. Everything else should be discarded; the game will create new files.
I managed to sort it, thank you
