Forum Discussion
6 years ago
Moved my mods out, updated UI and still cannot play.
puzzlezaddict
6 years agoHero+
@1moo62 Please move your entire Sims 4 user data folder out of Documents\Electronic Arts and onto your desktop. Then open your Origin game library, right-click on the Sims 4 icon, and select Repair,
When you launch the game, a clean Sims 4 folder will spawn with no content. Don't add anything to it yet; just start a new save and see whether you can play for a bit. Let me know either way.
If you still can't run the game, please describe what happens when you try. Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
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