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AnElBo's avatar
AnElBo
Rising Rookie
2 years ago
Solved

Unrecognised Video Card

Hi, I was wondering if someone could help me please.

I recently got a new laptop and have been playing Sims 4 absolutely fine for the past 5 days (apart from an annoying bug where certain lots don't load without freezing/crashing mid-game), however for some reason it's now coming up with this pop-up/error message saying my video card isn't recognised:

I'm really confused by this as it was working absolutely fine literally just four hours ago, but when I went back on it keeps coming up with the above pop-up. I haven't made any updates or changes to my graphics drivers since I last played on the game four hours ago, so why is the video card suddenly no longer being recognised?

Please could someone let me know the next steps for what I should do to resolve the issue? I'd like to resume playing my game as soon as possible but I'm lost as to why this has suddenly started coming up and what I can do to make the game recognise my graphics driver again (as it obviously hasn't had this problem for the last few days, it's only now it's started doing it).

The graphics drivers listed under 'Display Adaptors' on the device manager are: Intel(R) UHD Graphics and NVIDIA GeForce RTX 4060 Laptop GPU. 

Thanks in advance to anyone who can help with this 🙂

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @AnElBo  This message isn't actually a problem, but you should only see it once, the first time you launch the game.  So something is reseting your Options.ini, the file that stores whether you've seen this message before, or perhaps blocking it from updating.

    Do you use OneDrive, and if so, is it set to automatically sync the contents of Documents?  You can test whether this is the problem by temporarily pausing syncing; right-click the cloud icon in the lower-right corner of the screen to see the option.  You might still see this message one more time, but after that (while syncing is still paused, at least), it shouldn't show up.  If this is the problem and you want help dealing with OneDrive settings, let me know.

    Another possibility is that your antivirus is blocking changes to the user folder.  If you use a third-party program, please let me know which one, and test with it disabled, temporarily of course.  Here again, you might see the message one time, so test at least twice.  If this is the cause, set exceptions in your antivirus for TS4_x64.exe and EADesktop.exe.

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @AnElBo  This message isn't actually a problem, but you should only see it once, the first time you launch the game.  So something is reseting your Options.ini, the file that stores whether you've seen this message before, or perhaps blocking it from updating.

    Do you use OneDrive, and if so, is it set to automatically sync the contents of Documents?  You can test whether this is the problem by temporarily pausing syncing; right-click the cloud icon in the lower-right corner of the screen to see the option.  You might still see this message one more time, but after that (while syncing is still paused, at least), it shouldn't show up.  If this is the problem and you want help dealing with OneDrive settings, let me know.

    Another possibility is that your antivirus is blocking changes to the user folder.  If you use a third-party program, please let me know which one, and test with it disabled, temporarily of course.  Here again, you might see the message one time, so test at least twice.  If this is the cause, set exceptions in your antivirus for TS4_x64.exe and EADesktop.exe.

  • AnElBo's avatar
    AnElBo
    Rising Rookie
    2 years ago

    Thanks so much for your reply - I've paused the OneDrive synching and that's stopped the message popping up and I can play as normal. 

    Will the fact that my video card isn't recognised create problems down the line - should I change my graphics settings on Sims?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @AnElBo  The unrecognized card simply means what it says: that your GPU's device ID is not in the game's database.  The database's only use is to tell Sims 4 what graphics profile to assign automatically; matching the device ID has no other purpose.  So no, this won't cause any problems down the line.  Your GPU can handle ultra graphics settings, so turn them up as high as you want and don't worry about it.

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