Unrecognized Video Card, EA App not showing up in Program Files!
Hey everyone. I recently bought a new PC with a Nvidia GeForce RYX 3060 Ti 8Gb graphics card, and when I booted up my game it displayed that it didn’t recognize the graphics card.
I assume from reading these threads that it’s likely because it’s a newer graphics card, so I’d love to have the game recognized it. I already double checked the Config file, and it says Found:0, Supported 1).
How would I go about fixing this? I switched over to the EA desktop app and all of the step by step instructions previously that I saw on here used Origin, so I’m a little lost!
thanks so much!
@PerfectPlumbobs The EA App installs games into Program Files\EA Games by default, so that's where to look for the Sims 4 files.
For the unrecognized card in particular, you need to add the device ID of your GPU to graphicscards.sgr, inside [install path]\The Sims 4\Game\Bin. The simplest way is to find your device ID in config.log, for example it's 6810 on my laptop:
Vendor: ATI
Chipset: Vendor: 1002, Device: 6810, Board: 00000000, Chipset: 0000Open graphicscards.sgr and search for 3060 ti , which will find you this single line:
card 0x2486 "NVIDIA GeForce RTX 3060 Ti" $cardLevelUber $resolutionHigh
Change the bolded 2486 to your card's device ID, and the game will recognize it. It would be easier if you simply made a copy of graphicscards.sgr and dropped it into ConfigOverride, inside Documents > Electronic Arts > The Sims 4. The contents of this folder override the game's program files. So when the game updates and reverts the original graphicscards.sgr to its default state, you'll still have your altered copy in ConfigOverride and won't need to redo the edit.
