Unrecognized Video Card-Sims 4, New Laptop
Hi, I know this question has been posted before but I wanted to see if someone could help with my exact circumstances. I had an HP X360 convertible which broke over the weekend. I played the Sims 4 a...
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@cocoelf12 The issue is that while your graphics card is listed in the Sims 4 database, its device ID is not. There's another ID for the Intel 620, just not yours. This is easy to fix though.
For other readers: these instructions are specific to this card. If you need help adding your own card to the database, please post your own device ID or dxdiag and ask for instructions.
Spoiler
Open graphicscards.sgr, inside TS4's program files. The path will look like this, unless you've changed from the default install location:
Program Files (x86)\Origin Games\The Sims 4\Game\Bin
Use crtl-F to search for 5916, which will bring you to this line:
card 0x5916 "Intel (R) HD 620" $cardLevelMedium $resolutionMedium
Change the 5916 to 3EA0 (that's a zero) without changing anything else, and your card will be recognized.
That doesn't answer your question about the computer itself though. This isn't a gaming laptop by any standards, and its hardware isn't going to handle TS4 as well as one with a dedicated graphics card would. As to whether you should take it back and get something else, I guess that depends on how much you spent for it. Gaming laptops start well below $1000 in the U.S.—I've seen decent models for $600 before—but they're certainly not cheap.
If you do want to get a different laptop, let me know your budget and country, as well as any other requirements you have for the computer. Otherwise, keep this one elevated while you play and don't run anything else alongside the game.
@puzzlezaddictThank you for the help! I am hoping to avoid buying a new laptop but I have until the 8th to return this if it comes to that. I tried to follow the directions you provided but when I got to the file path and searched for 5916, no results returned.
@cocoelf12 That's strange. I double-checked, and the entry should be there. This is a fully patched game? And you did open graphicscards, and not graphicsrules? The first is a list of cards; the second is how to apply the settings.
Regardless, you should be able to add the proper line yourself. Scroll down to almost the end of the file and look for this:
If the Intel 620 is listed, just change the device ID, to the left of the word Intel in the screenshot, to 3EA0 (again, that's a zero). If it's not there, copy this line into this section of the file:
card 0x3EA0 "Intel (R) HD 620" $cardLevelMedium $resolutionMedium
so that it looks like the screenshot above, but with your own card's ID.
And whether you want a different laptop is entirely up to you, but again, this one is not really suitable for gaming. Hopefully, you'll get what you want out of it, but that might not be possible, depending on the packs you install and your expectations for how well the game runs.
Edit: When dealing with one issue, please don't double-post. (It's not a big deal, but having two separate conversations going makes troubleshooting more complicated.) I just saw your post in the master thread, where I'd have merged this one if you hadn't also been asking a second question about your computer. The answer is the same though—you need to manually add your card to the database.
@puzzlezaddict Thank you, that was my issue I didn't open the graphicscards. Upon opening the game, it doesn't seem like it changed anything though. Maybe I do just need to return the laptop. What's strange is I was playing on an HP laptop previously with the same graphics card and it looked much better. I appreciate your help, sorry for double posting.
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