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I ended up deciding to completely uninstall & reinstall sims 4 on my PC. It's alarming that in my EA Games programme files there is no "bin" folder at all. I don't know what happened :( 

I'm hoping that when sims is installed, everything required is there.

\Program Files\EA Games\The Sims 4\Game\Bin (<this does not exist for me)

These are some of the issues I experienced:

1. The pop up about Fairy pack - I would press the X (esc) but it would stay open/ stuck. I was stuck on this page.
2. I'd click on my household save to load into the household (from homepage) but it would just keep loading for hours & hours. I can never actually get to the household :(

Thanks again for your help!