Unrecognized Video Card
A pop up message appears when starting the game into the main menu every time I try to generate a new The Sims 4 folder in my game by deleting (or moving) the old folder in Electronic Arts. It tells ...
Forum Discussion
I have the same issue and I'm happy that at least one person has the same issue. I have uninstalled the game several times and reinstalled it. I have uninstalled EA app and reinstalled it several times. I have uninstalled Nvidia (clean uninstall) and reinstalled drivers up to the last version because I wasn't sure if it was the last update. I have deleted my monitor in device manager and restarted the computer, I have opened my computer to be sure there are no cables anywhere (since I just cleaned the fans inside a couple weeks ago and you never know). I can't find any other suggestion on Google.
I've included pictures of the message, the weird game version and the Dxdiag if anyone can help please.
i am getting the samething as well ! i am glad its not just me cause i was getting worried ! and the graphics in the game right now even on high settings i did manually just looks bad :(
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- EA_Cade10 months ago
Community Manager
