Unsupported video card?
Game says my graphics card doesn't support Sims 4. I've done all troubleshooting I can find and I cant get it to work, even so far as uninstalling graphics drivers back to factory and reinstalling t...
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I can’t launch the game, it won’t open because it says my card is unsupported, I click to open and it gives me the error message. I’ve tried running it as administrator, I’ve uninstalled the game multiple times, deleted everything so I’ve got no saves left.
@ashleigh1991 Please enable crash logs temporarily, then see if you can get one when trying to launch Sims 4. Here's how:
- Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
- In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter
- Launch Sims 4 and wait for it to crash (whether you can play at all or not)
- After it crashes, wait for any crash dialogs to finish
- Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter
- Upload the last .dmp file to the free filesharing site of your choice, and link it here
- When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.
Please also check the Reliability Monitor for related entries, especially if you don't get a crash dump. Hit Windows key-R and enter "perfmon /rel" without quotes. You'll see a list of errors and updates, with a column for each day. (Today is all the way on the right.)
For any errors from today, or whenever you try to play again, click "View technical details," then copy the information and paste it into a text document. (Notepad is fine.) You can attach the file to a post as you did with your dxdiag. Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two. The timestamp you see on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one in the technical details should be accurate.
I've been trying last few days to get the details you've asked for but I cannot get it to show me any info even through following steps you've given.
The only thing i've managed to get is the error that happens every time I open TS4 which I will attach here.
@ashleigh1991 It's fine if you're not getting any crash logs, but are there any entries in the Reliability Monitor from around the same time as you've been launching the game? Even if there aren't, it's still useful information.
Please also repair the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair. Then make sure you're launching the 64-bit version: right-click on the Sims 4 icon again, select Game Properties, then Advanced Launch Options, and you should see 64-bit in the dropdown menu. You were running the 64-bit version before, but maybe Origin switched to the LE.
No nothing in the reliability bit either, I’ve checked it’s on the 64 but version within origin and it is, I’ve repaired it, uninstalled and reinstalled it, tried running as admin 😕
just can’t get past that error message and can’t find a reason for the message
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