Forum Discussion
puzzlezaddict
31 days agoHero+
Kadeth_Fayemore Thanks for the dxdiag, which lists a number of crashes of the graphics driver. So the place to start is with a clean uninstall and reinstall of the driver. Here's how:
Rather than a driver from Intel, use the newest one HP offers for your laptop. Go here:
https://support.hp.com/us-en/drivers/laptops
Enter your serial number, choose your OS (just Windows 11 is fine) if prompted, click All Drivers, expand Driver-Graphics, and download the newest Intel driver by version number. The first number matters most, e.g. 32 is newer than 31; after that, the last four numbers matter.