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PrincessofIron's avatar
PrincessofIron
6 years ago

Uploading Sims from the gallery does not work properly.

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.58.63.1010
What expansions, game packs, and stuff packs do you have installed? Holiday Celebration Pack
Steps: How can we find the bug ourselves? Upload a (male) household saved from the gallery into your library into a lot in your game
What happens when the bug occurs? The sim uploaded appears shirtless and bald, even if no items from packs were used.
What do you expect to see? The sim the way they appeared in the gallery/library
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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Hi! Just was looking for new male sims to add for my 100 baby challenge. Every time I try to add them to my game and into my town, they show up bald and shirtless. I tried this with multiple households and made sure they weren't using any content from packs I didn't have installed, and the problem still occurred. I hadn't tried this before, so I'm not sure if it appeared after the most recent update or not.

pc

4 Replies

  • SheriGR's avatar
    SheriGR
    Hero
    6 years ago

    @PrincessofIron Do you have "include custom content" checked/ticked in your sorting filter in the in-game gallery (if this is where you are downloading the sims)? If so please try unchecking this and then search for households. If this does not work, please try downloading this test sim I have uploaded. I made sure that there is only base game hair and clothing on him. Please try downloading and placing him to see if the hair and clothing remains for you. Please let us know how it goes.
    https://www.ea.com/games/the-sims/the-sims-4/pc/gallery/4B3B23770E6811EA859AF028EED69856

  • crinrict's avatar
    crinrict
    Hero+
    6 years ago
    @PrincessofIron Moving this to tech for troubleshooting

    You put never used on mods/cc .. does that include anything like clothing and hair ?
  • PrincessofIron's avatar
    PrincessofIron
    6 years ago
    @SheriGR Hi, Thank you so much! It appears I accidentally downloaded households that used items I didn't have, but when I saved them to my library, they told me they didn't use any packs. It appears the search filter for pack specific content wasn't working. Just tried it with a household that for real doesn't use content and that fixed it. Tysm!
  • SheriGR's avatar
    SheriGR
    Hero
    6 years ago

    @PrincessofIron You are so very welcome. I'm glad you've found the correct sims now. Have fun with your challenge! 🙌

    SheriGR ☕ –  I don’t work for EA.
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