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xiolar's avatar
xiolar
New Novice
2 years ago
Solved

Various game applications including EA apps crashing before launch.

So I bought a new PC and monitor so I could play all my games and run Windows 11 at the same time but I encountered this weird issue. It was going well but for some reason whenever I loaded (?) a game - including the Sims 4 - it brought up the loading screen and then crashed right after?? I don't use mods or any CC. I've tried various solutions I've seen on the forum with people encountering a similar issue. I'm no technical expert, but it also looks like it changes input or resolution as well?? I attached a video of me launching the game because I honestly don't know. I've also attached a DXDIAG report, but I don't really know what it says I just saw someone else do it lmfao. I'd greatly appreciate if someone could please help me find a solution to this because it's stressing me out tbh.

  • @xiolar  Try killing CTF Loader in the Task Manager before opening DDU.  The worst that would happen is you might need to reboot your computer.

7 Replies

  • @xiolar  I do appreciate the dxdiag, and it would have been my first request.  Your video didn't attach, probably because this site is weird about videos.  If you want me to see it, you can upload it to YouTube and link it, but I think your description is enough.

    Your dxdiag is full of generic Windows update errors, so it's best to clean those up first.  Please run a couple of basic checks of your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
    • Post the message you receive here

    Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

    For Sims 4 itself, please force it to open in windowed mode.  Go into Documents > Electronic Arts > The Sims 4, open Options.ini, search for fullscreen , and set it to 0 (zero).  If this works, you can go back to fullscreen at the Main Menu, but at the same time, switch the in-game resolution to 2560x1440 to match your monitor.

  • xiolar's avatar
    xiolar
    New Novice
    2 years ago

    @puzzlezaddict Thank you so much for your reply btw.

    I did all that you suggested: No error during the restore health function, validated 100%; sfc /scannow came up with "Windows Resource Protection did not find any integrity violations." I've restarted my PC, no updates. I tried to open Sims 4 again, and it was in fact windowed, but had no luck, it came up with the same error - crashing during the loading screen. I tried doing the App Recovery and restarting the EA App. 

    I've attached another dxdiag document, not sure if it says the same but yeah.

  • @xiolar  Please create a new admin Windows account and try playing there.  Make it local, as in, don't link it to your Microsoft account.  You'll need to manually switch Sims 4 back to windowed mode since the new account will have its own Options.ini file.

    This is to distinguish between issues specific to your main Windows account and more global causes.  I'm not saying you need to switch to using the new account, only that it's a useful test.

    If you get another crash, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent attempt to launch Sims 4, specifically in the new account.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

  • xiolar's avatar
    xiolar
    New Novice
    2 years ago

    @puzzlezaddict  Apologies for my late reply. I've done as described above and here is the error messaged I found:

    "TS4_x64.exe

    Faulting application name: TS4_x64.exe, version: 1.103.250.1020, time stamp: 0x655bfd83
    Faulting module name: TS4_x64.exe, version: 1.103.250.1020, time stamp: 0x655bfd83
    Exception code: 0x80000003
    Fault offset: 0x000000000021c915
    Faulting process ID: 0x0x7FC8
    Faulting application start time: 0x0x1DA2DEF3614572F
    Faulting application path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
    Faulting module path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
    Report ID: 3e85a75c-a279-4541-a3a6-556429d5871d
    Faulting package full name:
    Faulting package-relative application ID:"

    I also received another error at the same time I opened windows? It was titled:

    "NVDisplay.Container.exe

    Faulting application name: NVDisplay.Container.exe, version: 1.39.3323.1171, time stamp: 0x64e85748
    Faulting module name: nvxdsyncplugin.dll, version: 8.17.15.4629, time stamp: 0x65677beb
    Exception code: 0xc0000005
    Fault offset: 0x0000000000095f05
    Faulting process ID: 0x0x57C0
    Faulting application start time: 0x0x1DA2DEEC6A54B86
    Faulting application path: C:\Windows\System32\DriverStore\FileRepository\nvakig.inf_amd64_a6a2d18a6226e129\Display.NvContainer\NVDisplay.Container.exe
    Faulting module path: C:\Windows\System32\DriverStore\FileRepository\nvakig.inf_amd64_a6a2d18a6226e129\Display.NvContainer\plugins\Session\nvxdsyncplugin.dll
    Report ID: a7f727b6-a9b2-44c3-a9d8-25a3d5fc8f38
    Faulting package full name:
    Faulting package-relative application ID:"

    Sorry for the weird formatting.

  • @xiolar  Don't worry about the late reply, and the formatting is normal.  The first entry is a breakpoint error and could be related to your computer's graphics driver, although breakpooint errors do have other causes.  The second is definitely related to the graphics driver.  So that's the place to start: with a clean uninstall and reinstall of the driver.  Here's how:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    You can download a fresh copy of the newest Nvidia driver here:

    https://www.nvidia.com/Download/driverResults.aspx/216928/en-us/

    If you get another crash, please provide this same info.

  • xiolar's avatar
    xiolar
    New Novice
    2 years ago

    @puzzlezaddict Thanks for your continuous help, by the way. I've looked through both links but I encountered yet another problem when re-installing the graphics driver. Unfortunately, when I launched Windows into safe mode, I was unable to open the Display Driver Uninstaller.

    It had the error message: "The file cannot be accessed by the system." and it seemed like an easy solution but when I tried launching the application as administrator it still had the same error. There was also a popup that kept coming up and saying:

    "System error - ctfmon.exe - The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application." I'm so sorry I keep encountering problems 

  • @xiolar  Try killing CTF Loader in the Task Manager before opening DDU.  The worst that would happen is you might need to reboot your computer.

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