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Tacoshell101's avatar
Tacoshell101
2 years ago
Solved

VCRUNTIME140.dll problems

hello. I recently came across an error when trying to load up the sims: EALauncher.exe - Bad Image. C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\VCRUNTIME140.dll is either not designed to r...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@Tacoshell101  The Visual C++ Redistributables are created and released by Microsoft, and most if not all games and related apps use one or more of them.  Standard practice is to include the required runtime(s) or an installer with any app that requires it.

Anyway, please uninstall your current versions of the 2015 and newer runtimes, if you have them, and install fresh copies.  Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, click on any version from 2015 or later, and select Uninstall.  Don't touch the older versions.  You can download the newest runtimes directly from Microsoft:

https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170

You'll need both the x86 and x64 versions of the 2015-2022 runtimes, but you can skip the ARM version, which is for a different class of device.  Restart your computer after installing and before trying to run the EA App.  I would also recommend uninstalling the App and not reinstalling it until you've reinstalled the VC++ runtimes.

Gabiini's avatar
Gabiini
8 months ago

I know this is an older post but I need help! I have followed these steps exactly and have not had success. EA will not let to un-install through control panel or any other way as I keep getting the same error codes. Un-installed both 2015 c++ redistributables and reinstalled through the link provided. I even scanned the app for any issues. It keeps saying incompatible but my system is up to date. I was playing yesterday no problem. I feel like I have tried everything and am at a loss. 

Any help would be appreciated

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    8 months ago

    @Gabiini  Try reinstalling the EA App using Revo Uninstaller (the free version is fine).  Use the Intensive scanning method, and restart your computer before installing it.

    If this doesn't help, please post the error message(s) you're seeing.  Please also provide a dxdiag, which you can attach to your reply.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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