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There's also this one:
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: AppHangB1
Application Name: TS4_x64.exe
Application Version: 1.70.84.1020
Application Timestamp: 5fd61804
Hang Signature: 8f91
Hang Type: 134217728
OS Version: 10.0.18363.2.0.0.768.101
Locale ID: 2057
Additional Hang Signature 1: 8f919a0bc98ea62eef10c9849c00ebea
Additional Hang Signature 2: 2920
Additional Hang Signature 3: 2920b8376f353e38b564e3c24b8fda7c
Additional Hang Signature 4: 8f91
Additional Hang Signature 5: 8f919a0bc98ea62eef10c9849c00ebea
Additional Hang Signature 6: 2920
Additional Hang Signature 7: 2920b8376f353e38b564e3c24b8fda7c
@LJWade88 The last error you posted is the same as most of the others in your dxdiag, and I was hoping uninstalling and reinstalling the graphics driver would help. There's also an error that might be related to fullscren optimization mode, although that's not normally an issue. Still, the setting affects graphics rendering, so try disabling it.
Right-click on the TS4_x64.exe shortcut, or on the original if you don't have a desktop shortcut, and select Properties, then the Compatibilty tab, and check the box to disable fullscreen optimization. Click OK to save the change. You can always undo the setting if it makes things worse.
If that doesn't help, please do a clean uninstall and reinstall of Origin:
- Quit Origin, then right-click on the Task Bar and open the Task Manager. Scroll through looking for Origin entries. If you find any, click on them and End Task.
- Clear Origin's cache.
- Download Revo Uninstaller (the free version is fine) from here.
- Launch Revo, select Origin from the list, and click Uninstall.
- When it finishes uninstalling, select "Moderate" under "scanning modes," and click Scan.
- If Revo finds any remaining registry entries, select all, delete, and click Next.
- Revo will display "Remaining Data and Folders." Select all of them except for the "Origin Games" folder, if it appears. (This is where Sims 4 and other Origin games are installed by default.) Delete the rest.
- Close Revo, and restart your computer.
Next, download the full Origin installer and run it. Here's the direct download link:
http://download.dm.origin.com/origin/live/OriginSetup.exe
Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator." For good measure, repair Sims 4 as well before playing: open your game library, right-click on the Sims 4 icon, and select Repair.
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