video card error

@puzzlezaddict You don't seem to understand me. My suggestion was to run TS4_x64.exe directly from the Bin folder, rather than launch The Sims 4 through Origin. If you first start Origin but do not start the game from Origin, and then run TS4_x64.exe which is located in the Bin folder, then Origin will not start, because it will already be running. Try to do it yourself, Origin will not open for you, and the game will start, and it will be the 64-bit version that will be launched, and not the Legacy Edition.

Here is a snippet of my dxdiag (see spoiler tag),

The game works without problems (relatively) despite the fact that there are signatures of problems. Here you can see that TS4_x64.exe is running and not TS4.exe. I suggest starting Origin first, then minimizing it and running TS4_x64.exe from the Bin folder. You suggest launching directly through Origin, although I suggest launching directly not through Origin. Maybe the reason is that I'm running the game not through Origin but from the desktop? When I start the game in the morning, Origin starts first and then the game, but when I start the game for the second time, Origin does not start anymore because it is already running.

(CM: Multiple posts merged. Check out this post for tips on how to edit and add more to a post.)

@Aledreon  If I misunderstood, it's because the suggestion to launch the .exe from the Bin folder doesn't make any sense.  It doesn't matter which .exe you use to launch the game; Origin will always launch the version you've chosen within Origin's settings.  As an example, if you were to double-click on TS4.exe, the 32-bit .exe, with Origin set to launch Sims 4 in 64-bit, Sims 4 would run in 64-bit.  I've tested this before and did so again this morning just to see if anything had changed, which it hasn't.

There are two reasons it might help to launch the game from its .exe, with or without Origin open first.  One is if the player needs to run Sims 4 as an admin, which I mentioned in passing on page 2.  The other is if there's no internet connection and Origin isn't loading the game library.  Neither is relevant here—running Sims 4 as an admin apparently didn't help—so I went with the only other possibility I could think of, that you were suggesting running the game from its .exe to make sure it was running in 64-bit.

As for the snippet from your dxdiag, it doesn't have enough context to be relevant.  For example, you left out the type of error, which is often the most important detail.

@puzzlezaddict  I apologize for the dispute, I also checked it myself, TS4_x64 really started up, although it started from the Bin_LE folder. In principle, it converges with option 2, I have a constantly high-speed connection. About errors in my dxdiag. I don't worry about bugs in my dxdiag, I don't care.

@Aledreon Yes, but no effect.

@puzzlezaddict No updated on menu, I closed the wifi and started the game but is the same message.

By the way, 

I have contacted EA  customer, they asked me followed the run a clean boot on your PC article step and do one time.

But it did not happen some difference.

Attached is after I run a clean boot's Dxdiag file.

@rakk7012  Please do another clean uninstall and reinstall of the graphics drivers, the same procedure as earlier:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

Except this time, use the original VGA drivers Acer provided for your laptop, which you can get here:

https://www.acer.com/ac/en/US/content/support-product/5977?b=1

They're quite old and probably won't work well, but the point is to see whether they work at all.  Let me know if you get the same error or a different one, or for that matter if the drivers don't install properly.  If you're asked to install a newer Intel or Nvidia graphics driver, say no, at least for now.

And once again, the procedure is: uninstall the Nvidia driver > uninstall the Intel driver > install the Intel driver > restart > install the Nvidia driver > restart > test.

@puzzlezaddict Sorry, I followed your step now because I was busy a few days.

I don't know if this is the right way to install VGA driver. VGA driver has two downloads, I install them together in safe mode and restart the computer. 

After restarting the computer I reset the NVIDIA driver sets and start the game, but it shows the same error, and then I  save the DxDiag file.

@puzzlezaddict   I repaired install the windows 10 and install the latest intel driver, NVIDIA driver, then restart the computer.

I install the Origin and the sims4,then reset the NVIDIA driver set,then I restart the computer and start the game. 

Suddenly, It can play! But I just install the game (expansion is not yet).

How it works?Just repaired the windows 10? It is magic. 

Thanks you very much🙂

@rakk7012  Yes, it looks like the repair install fixed some issues with Windows that sfc couldn't reach and didn't even identify.  That happens sometimes.

You can certainly install your packs now; there really shouldn't be any issues running them once the base game works.