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AmpegThunder's avatar
AmpegThunder
New Novice
27 days ago

Video Card Issues

I have been playing my game with no issues and went to load it again and now it is saying cant open because of video card, I have checked and there is nothing wrong with VC and all updates are fine. What can I do?

  • AmpegThunder  Please provide a dxdiag.  Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • Thank you for your help I have added the info you asked for if you need more let me know. It wont let me attach the file so I have copied it below ...

     

    ------------------
    System Information
    ------------------
          Time of this report: 11/10/2024, 11:23:52
                 Machine name:
                   Machine Id: {}
             Operating System: Windows 10 Home 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
                     Language: English (Regional Setting: English)
          System Manufacturer: ASUSTeK COMPUTER INC.
                 System Model: GL753VE
                         BIOS: GL753VE.308 (type: UEFI)
                    Processor: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
                       Memory: 16384MB RAM
          Available OS Memory: 16268MB RAM
                    Page File: 6358MB used, 18614MB available
                  Windows Dir: C:\WINDOWS
              DirectX Version: DirectX 12
          DX Setup Parameters: Not found
             User DPI Setting: 96 DPI (100 percent)
           System DPI Setting: 96 DPI (100 percent)
              DWM DPI Scaling: Disabled
                     Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Supported
     DirectX Database Version: 1.6.2
               DxDiag Version: 10.00.19041.5072 64bit Unicode

    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
          Display Tab 2: No problems found.
            Sound Tab 1: No problems found.
              Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)

    ---------------
    Display Devices
    ---------------
               Card name: Intel(R) HD Graphics 630
            Manufacturer: Intel Corporation
               Chip type: Intel(R) HD Graphics Family
                DAC type: Internal
             Device Type: Full Device (POST)
              Device Key: Enum\PCI\VEN_8086&DEV_591B&SUBSYS_15901043&REV_04
           Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
     Device Problem Code: No Problem
     Driver Problem Code: Unknown
          Display Memory: 8262 MB
        Dedicated Memory: 128 MB
           Shared Memory: 8134 MB
            Current Mode: 1920 x 1080 (32 bit) (60Hz)

    -----------------------------------
    Disabled Media Foundation Transforms
    -------------------------------------

    [HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\Transforms\DoNotUse]

    <transform CLSID>

     

    ------------------------
    Disabled Media Sources
    ------------------------

    [HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\MediaSources\DoNotUse]

    <media source CLSID>


    ---------------
    EVR Power Information
    ---------------
    Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) 
      Quality Flags: 2576
        Enabled:
        Force throttling
        Allow half deinterlace
        Allow scaling
        Decode Power Usage: 100
      Balanced Flags: 1424
        Enabled:
        Force throttling
        Allow batching
        Force half deinterlace
        Force scaling
        Decode Power Usage: 50
      PowerFlags: 1424
        Enabled:
        Force throttling
        Allow batching
        Force half deinterlace
        Force scaling
        Decode Power Usage: 0

    ---------------
    Diagnostics
    ---------------

    Windows Error Reporting:
    +++ WER0 +++:
    Fault bucket 1257089184911333164, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: TS4_x64.exe
    P2: 1.110.311.1020
    P3: 67254662
    P4: TS4_x64.exe
    P5: 1.110.311.1020
    P6: 67254662
    P7: c0000005
    P8: 0000000000c10f07
    P9: 
    P10: 


    +++ WER1 +++:
    Fault bucket 2135293761305794705, type 5
    Event Name: AppHangB1
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: TS4_x64.exe
    P2: 1.110.311.1020
    P3: 67254662
    P4: e0bd
    P5: 67246080
    P6: 
    P7: 
    P8: 
    P9: 
    P10: 


    +++ WER2 +++:
    Fault bucket , type 0
    Event Name: AppHangB1
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: TS4_x64.exe
    P2: 1.110.311.1020
    P3: 67254662
    P4: e0bd
    P5: 67246080
    P6: 
    P7: 
    P8: 
    P9: 
    P10: 


    +++ WER3 +++:
    Fault bucket AV_nvlddmkm!RmSetPowerStateEx, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 402ea2d9-5c9e-4de4-a662-52df26164313

    Problem signature:
    P1: 1000007e
    P2: ffffffffc0000005
    P3: fffff807a64ffbc3
    P4: ffffbc02653bf028
    P5: ffffbc02653be860
    P6: 10_0_19045
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 


    +++ WER4 +++:
    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: 1000007e
    P2: ffffffffc0000005
    P3: fffff807a64ffbc3
    P4: ffffbc02653bf028
    P5: ffffbc02653be860
    P6: 10_0_19045
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 


    +++ WER5 +++:
    Fault bucket 2014764392913348315, type 5
    Event Name: AppHangB1
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: TS4_x64.exe
    P2: 1.110.311.1020
    P3: 67254662
    P4: fd56
    P5: 67246080
    P6: 
    P7: 
    P8: 
    P9: 
    P10: 


    +++ WER6 +++:
    Fault bucket , type 0
    Event Name: AppHangB1
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: TS4_x64.exe
    P2: 1.110.311.1020
    P3: 67254662
    P4: fd56
    P5: 67246080
    P6: 
    P7: 
    P8: 
    P9: 
    P10: 


    +++ WER7 +++:
    Fault bucket 2234815776790202212, type 5
    Event Name: AppHangB1
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: TS4_x64.exe
    P2: 1.110.294.1020
    P3: 671acc0a
    P4: fd67
    P5: 67246080
    P6: 
    P7: 
    P8: 
    P9: 
    P10: 


    +++ WER8 +++:
    Fault bucket , type 0
    Event Name: AppHangB1
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: TS4_x64.exe
    P2: 1.110.294.1020
    P3: 671acc0a
    P4: fd67
    P5: 67246080
    P6: 
    P7: 
    P8: 
    P9: 
    P10: 


    +++ WER9 +++:
    Fault bucket 1315778684384382883, type 5
    Event Name: AppHangB1
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: TS4_x64.exe
    P2: 1.110.294.1020
    P3: 671acc0a
    P4: 393c
    P5: 67246080
    P6: 
    P7: 
    P8: 
    P9: 
    P10: 

     

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+

      AmpegThunder  This is only part of the dxdiag.  I need to see the entire thing, saved as a text file and attached to a reply here.