Forum Discussion

Anonymous

11 years ago

Video driver issues on an OS rebuild Dell Optiplex 755

I rebuilt my Dell Optiplex 755 about a year ago. I loaded Windows 7 Pro 64 bit on to the machine and have been using generic Windows 7 video drivers. Dell doesn't officially support Windows 7 on thi...

Anonymous

11 years ago

Hello,

I believe your graphics chipset is in fact an Intel Graphics Media Accelerator 3100. However, despite this, neither the Intel Q35 or the Intel GMA 3100 are supported in The Sims 4, therefore you cannot play the game using these chipsets.

Sorry for this inconvenience.

I hope this helps and keep simming,

Cody