@Gummingtons That's really helpful information, thanks. I looked around and saw some complaints about the Nvidia sound driver causing a bit of latency in other programs, although I haven't heard about it in Sims 4. But now I'll know to look for it.
@JeanVW Would you try disabling the Nvidia sound driver as @Gummingtons did? You have what is almost certainly the same version, since the two of you have the same graphics driver, and the audio driver installs as part of that package.
@MadPeachyTV If you have an Nvidia graphics card, it's worth disabling the audio driver as well, at least long enough to test. Please also run a dxdiag and attach it to a post. Whether this works for you or not, it would be good to compare information.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
I also dont have an Nvidia Graphics card,
Im currently using the Radeon RX 570 Series
@JeanVW Too bad, that would have been an easy fix. Your dxdiag does list a couple of errors related to your graphics driver though. I'm not sure at all that they're related, but it's worth doing a clean uninstall and reinstall to make sure. One of the errors was a BlueScreen, in case you saw it and were wondering what caused it. This method will remove the audio driver, and if you don't choose to install it, you won't get a new copy.
Download Display Driver Uninstaller from here:
https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3067
Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window. Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like; make sure the box in red is checked:
Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this:
In the blue box, choose GPU, then Nvidia if it's not already showing. Then click Clean and Restart (red box).
Once your computer has rebooted, now back in normal mode, run the driver install .exe in custom mode. Select "perform a clean installation" and install ONLY the GPU driver and the PHYSX software.
Reboot again, go back online, and see whether the game works normally. If not, let me know.
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