Weird Mouse Lag
I'm not sure what changed, but for the past month or so, I've had progressively worse mouse lag whenever Sims4 is open. While it's absolutely horrific when in the game window, it's extending to the g...
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@puzzlezaddict
Well, Sunday was an adventure.
The power cut out hard for the area at around 2:00 AM the first time, taking the MBR with it, and then again at 6:30 AM Sunday as I was working on reinstalling Windows. I don't currently have a UPS (that's changing!) so the computer went down with it.
Some interesting things have happened since.
The stuttering mouse thing happened immediately upon reinstall of the OS. Updating drivers made it less stuttery, and getting Razer's software on made it less stuttery. BUT...I can't update the firmware for the mouse - I cannot for the life of me get it to connect via Bluetooth, which is required for the firmware update.
It at least updated the 2.4Ghz dongle, which helped more. It still stutters, but it's a little bit before it does it, then it'll stop again.
It took me 2 hours of fighting to get Origin to work. Any time it tried to update games or install them, it would crash and then get into an infinite crashing loop, as any time it reopened, it immediately tried to continue the download.
It took a lot of attempts at uninstalling/reinstalling to get it to stop that. But it did finally work, and I was able to reinstall the Sims4. However, things went back to being wrong almost immediately.
I made sure it hadn't created cache files yet, and moved the Sims4 folder out of my Documents/EA folder. Restarted. Opened Origin and just Origin, and repaired. Then restarted again. Then tried to get into the Sims4.
And got a black screen, as it froze before even the loading screen. Windows refused to let me get a screenshot of the task manager, but it showed Sims4 as being Not Responding, and Origin was taking 98% of my resources.
I have no idea WTF to do at this point.
Well, Sunday was an adventure.
The power cut out hard for the area at around 2:00 AM the first time, taking the MBR with it, and then again at 6:30 AM Sunday as I was working on reinstalling Windows. I don't currently have a UPS (that's changing!) so the computer went down with it.
Some interesting things have happened since.
The stuttering mouse thing happened immediately upon reinstall of the OS. Updating drivers made it less stuttery, and getting Razer's software on made it less stuttery. BUT...I can't update the firmware for the mouse - I cannot for the life of me get it to connect via Bluetooth, which is required for the firmware update.
It at least updated the 2.4Ghz dongle, which helped more. It still stutters, but it's a little bit before it does it, then it'll stop again.
It took me 2 hours of fighting to get Origin to work. Any time it tried to update games or install them, it would crash and then get into an infinite crashing loop, as any time it reopened, it immediately tried to continue the download.
It took a lot of attempts at uninstalling/reinstalling to get it to stop that. But it did finally work, and I was able to reinstall the Sims4. However, things went back to being wrong almost immediately.
I made sure it hadn't created cache files yet, and moved the Sims4 folder out of my Documents/EA folder. Restarted. Opened Origin and just Origin, and repaired. Then restarted again. Then tried to get into the Sims4.
And got a black screen, as it froze before even the loading screen. Windows refused to let me get a screenshot of the task manager, but it showed Sims4 as being Not Responding, and Origin was taking 98% of my resources.
I have no idea WTF to do at this point.
@A_Fulcrum_Agent Since this is a new Windows install (that's brutal), please run a new dxdiag and attach it to a post. It should show any errors related to Sims 4, including whatever prevented it from loading. There may be some info about Bluetooth as well, but if not, I'll ask someone else about it; I'm not great with that kind of thing.
Origin taking up a massive amount of CPU has been reported recently, although the posts are sporadic and there doesn't seem to be a consistent pattern to why it happens, or why it stops. But putting Origin in offline mode, not just disabling Origin in-game but also going offline, may help.
@puzzlezaddict
Some updates.I had to 100% nuke it from orbit (after moving important stuff from the main drive), and wrote 0s to the drive. Repartitioned, formatted, and installed a 100% fresh copy of Windows.
I had a massive adventure getting the mouse to work at all. As it turned out, the Nahimic service that Asus motherboards install at go does incomplete installs. Once I went and got the Nahimic 3 services and installed them, literally everything stopped happening.
Well, except the Bluetooth mouse not connecting to LTE signals. The random stutters and freezes got significantly better. It's playable, especially with Offline mode engaged.
So...that's what caused it, as near as I can figure.
Here's the DXDIAG though, so we can maybe spot what's up, and provide resolution to anyone else who gets this issue.
@A_Fulcrum_Agent The most obvious difference is that you're now running a year-old build of Windows. I haven't heard of any issues with the current build that would explain your issue, but there are plenty of drivers and other software that would have different versions for each build, not to mention how the same drivers would interact differently with each build. I'm not suggesting you update to 2004 just to experiment, but it's something to keep in mind for when you do eventually need to update.
You also have a slightly newer Nvidia driver, one that hadn't been released when you originally posted. What's interesting is how new the previous driver was, and yet Nvidia replaced it just over a week later. Maybe that's because the company is working out the finer details of supporting the new 30-series cards; maybe there was a problem with the older driver. I have no idea; I'm just suggesting that it's possible this made a difference, since the problem could at least in theory have been related to how the mouse was rendered rather than anything else.
It's interesting you mention Nahimic. The software occasionally blocks Sims 4 from loading at all on certain systems, usually for a few weeks before some update in the background fixes it. I've never heard of it causing your particular issue though, or of an incomplete install being a problem. Still, given how much of a pain the software can be, it's plausible that it was the cause. You could also try uninstalling it entirely, or at least shutting it down via the Task Manager, to see whether it helps with the residual stutter.
When you do eventually update Windows, it's a good idea to run one update at a time, manually, and test after each one. Windows will install a number of new drivers along with its new build, and that can't be helped, but if the problem does recur, running the other updates separately may help clarify the cause.
At any rate, I'm glad it's better, if not all the way better.
- @puzzlezaddict
I was actually avoiding the latest Windows major WinUpdate they had listed, cus I'd installed it back near March (IIRC) when it first came out, and it gave me other issues at the time, mostly with Final Fantasy XIV.
The mouse actually did eventually start spasming again, and I switched back to the Diamondback I have. That one still isn't perfectly smooth, but it's still happening way way less, and for a shorter period of time. The only downside is that the Diamondback CE isn't supported by the current Synapse, so it's a little janky with Discord, but only Discord (it tries to move any server I click on to view, wee!)
On top of Nahimic's shenanigans, which a lot of Asus users had posted about the incomplete install issue, I think the receiver in the mouse may be going. Thankfully, it's still under warranty cus I got it when Jedi Fallen Order released.
Thanks so much for your help though! You're really easy to work with. <3
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