Forum Discussion

koalicja228's avatar
koalicja228
2 years ago

welcome to DLC pop-up keeps on re-appearing

hi! theres a problem ive been facing for i think a month now. i have many dlcs bought and the ,,welcome to Growing Together / Dine Out / Movie Hangout'' ETC. (all welcome cards from the packs i own)...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@koalicja228  To be clear, after deleting ReticulatedSplinesView, you'd see the pop-up for each pack one more time, since the new file wouldn't contain the data that you've already seen info.  But the pop-ups shouldn't appear the second time you load the game with the new file in place.  Did you ever try loading twice after deleting this file?  I'm not sure from your description.

If you have tested twice with the same new ReticulatedSplinesView file, is OneDrive running on this computer?  It could be downloading an old, corrupt version of the file, or removing it and forcing the game to generate a new one.  That could be the case even if you never use OneDrive yourself.

  • koalicja228's avatar
    koalicja228
    2 years ago

    hi! sorry if my post was unclear. ive tried starting the game 2 times, and both times the welcome cards have popped up. i have onedrive on my pc, ive never thought it could be the reason for this problem. do you know what i should do with it to fix the bug?

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      2 years ago

      @koalicja228  As a test, pause OneDrive syncing and then load the game (twice) to see whether the pop-ups disappear.  Right-click the cloud icon in the lower-right corner of the screen to see the Pause Syncing option.

      If that's not the issue, your antivirus could be blocking some changes to the Sims 4 user files, although there are typically more symptoms than just this one.  Still, you can try setting exceptions for TS4_x64.exe and EADesktop.exe.  If you need further help with the antivirus, let me know which one you use.

      • koalicja228's avatar
        koalicja228
        2 years ago

        I paused the onedrive and loaded the game twice, nothing changed, welcome pop ups still there. I use McAfee; i found the exe files in my documents in the antivirus app but im not really sure if i excepted them from the antivirus :/ when i choose them to except them from the antivirus i click open but nothing happens, also when double clicking the exe files, im not sure if it should be like that, i tried to open the sims twice again but the problem is still there, so im not sure if i excepted them

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