welcome to DLC pop-up keeps on re-appearing
hi! theres a problem ive been facing for i think a month now. i have many dlcs bought and the ,,welcome to Growing Together / Dine Out / Movie Hangout'' ETC. (all welcome cards from the packs i own)...
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hi! sorry if my post was unclear. ive tried starting the game 2 times, and both times the welcome cards have popped up. i have onedrive on my pc, ive never thought it could be the reason for this problem. do you know what i should do with it to fix the bug?
@koalicja228 As a test, pause OneDrive syncing and then load the game (twice) to see whether the pop-ups disappear. Right-click the cloud icon in the lower-right corner of the screen to see the Pause Syncing option.
If that's not the issue, your antivirus could be blocking some changes to the Sims 4 user files, although there are typically more symptoms than just this one. Still, you can try setting exceptions for TS4_x64.exe and EADesktop.exe. If you need further help with the antivirus, let me know which one you use.
I paused the onedrive and loaded the game twice, nothing changed, welcome pop ups still there. I use McAfee; i found the exe files in my documents in the antivirus app but im not really sure if i excepted them from the antivirus :/ when i choose them to except them from the antivirus i click open but nothing happens, also when double clicking the exe files, im not sure if it should be like that, i tried to open the sims twice again but the problem is still there, so im not sure if i excepted them
@koalicja228 Just in case it's that simple, please confirm that you're working with the Documents folder that Sims 4 is actually reading, rather than a secondary folder. Here's how to find the correct folder:
https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/
Compare that path to the one to the Sims 4 folder from which you've been removing ReticulatedSplinesView. For the latter, you can right-click any file or folder inside and select Properties > General, then look for the Location.
If that's not the issue, please uninstall McAfee using the provided tool:
https://www.mcafee.com/support/?articleId=TS101331&page=shell&shell=article-view
You can reinstall it later; the idea is to briefly test with it removed entirely. As long as you don't do anything else at the same time, your computer should be safe.
im not sure if thats how its supposed to be, but the TS4_X64.exe and EADesktop.exe files u told me about are located in my program files, instead of the Electronic Arts file thats in my documents. Ive been removing the ReticulatedSplinesView file from the Electronic Arts file thats located in my documents. let me know if this could be the reason. if thats how its supposed to be, ill try uninstalling the antivirus
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