welcome to DLC pop-up keeps on re-appearing
hi! theres a problem ive been facing for i think a month now. i have many dlcs bought and the ,,welcome to Growing Together / Dine Out / Movie Hangout'' ETC. (all welcome cards from the packs i own)...
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I paused the onedrive and loaded the game twice, nothing changed, welcome pop ups still there. I use McAfee; i found the exe files in my documents in the antivirus app but im not really sure if i excepted them from the antivirus :/ when i choose them to except them from the antivirus i click open but nothing happens, also when double clicking the exe files, im not sure if it should be like that, i tried to open the sims twice again but the problem is still there, so im not sure if i excepted them
@koalicja228 Just in case it's that simple, please confirm that you're working with the Documents folder that Sims 4 is actually reading, rather than a secondary folder. Here's how to find the correct folder:
https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/
Compare that path to the one to the Sims 4 folder from which you've been removing ReticulatedSplinesView. For the latter, you can right-click any file or folder inside and select Properties > General, then look for the Location.
If that's not the issue, please uninstall McAfee using the provided tool:
https://www.mcafee.com/support/?articleId=TS101331&page=shell&shell=article-view
You can reinstall it later; the idea is to briefly test with it removed entirely. As long as you don't do anything else at the same time, your computer should be safe.
im not sure if thats how its supposed to be, but the TS4_X64.exe and EADesktop.exe files u told me about are located in my program files, instead of the Electronic Arts file thats in my documents. Ive been removing the ReticulatedSplinesView file from the Electronic Arts file thats located in my documents. let me know if this could be the reason. if thats how its supposed to be, ill try uninstalling the antivirus
@koalicja228 The TS4_x64.exe file should be somewhere inside Program Files, as it's part of the game's program files files. These are separate from the user folder, in Documents > Electronic Arts. EADesktop.exe is part of the program files for the EA App. So yes, this is normal.
okay thank u! computers are completely not my thing so i didnt know :') ill try to uninstall the antivirus and ill get back to you!
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