welcome to DLC pop-up keeps on re-appearing
hi! theres a problem ive been facing for i think a month now. i have many dlcs bought and the ,,welcome to Growing Together / Dine Out / Movie Hangout'' ETC. (all welcome cards from the packs i own)...
Forum Discussion
@koalicja228 Just in case it's that simple, please confirm that you're working with the Documents folder that Sims 4 is actually reading, rather than a secondary folder. Here's how to find the correct folder:
https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/
Compare that path to the one to the Sims 4 folder from which you've been removing ReticulatedSplinesView. For the latter, you can right-click any file or folder inside and select Properties > General, then look for the Location.
If that's not the issue, please uninstall McAfee using the provided tool:
https://www.mcafee.com/support/?articleId=TS101331&page=shell&shell=article-view
You can reinstall it later; the idea is to briefly test with it removed entirely. As long as you don't do anything else at the same time, your computer should be safe.
im not sure if thats how its supposed to be, but the TS4_X64.exe and EADesktop.exe files u told me about are located in my program files, instead of the Electronic Arts file thats in my documents. Ive been removing the ReticulatedSplinesView file from the Electronic Arts file thats located in my documents. let me know if this could be the reason. if thats how its supposed to be, ill try uninstalling the antivirus
@koalicja228 The TS4_x64.exe file should be somewhere inside Program Files, as it's part of the game's program files files. These are separate from the user folder, in Documents > Electronic Arts. EADesktop.exe is part of the program files for the EA App. So yes, this is normal.
okay thank u! computers are completely not my thing so i didnt know :') ill try to uninstall the antivirus and ill get back to you!
hi! im sorry for the late reply; i have uninstalled my antivirus and opened sims 4 twice, the pop ups are still there ;(
@koalicja228 Just in case you haven't already, please do reinstall or reactivate your antivirus. It's not good to go without one for any length of time, and you've demonstrated that this is not related to security software.
Please clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
and repair the game: open the App game library, click Sims 4, and select Manage > Repair.
If that doesn't help, please create a new admin Windows account. Make it local, as in, don't link it to your Microsoft account. You'll be able to launch Sims 4 without reinstalling anything, but your saves and other user data won't be available. That's fine for now and helpful for the purposes of this test.
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