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Anonymous's avatar
Anonymous
10 years ago
Approved

What if I'm having trouble downloading the origin client?

My laptop is called acer, and I'm not sure if it's a PC or Mac, if my laptop is an acer, does that mean I can't download my purchased game? I've tried downloading many times, when it says origin client does it mean just download origin? If so, I've done it like over a thousand times, and nothing works, or it doesn't do what the steps say I should do next. I'm literally stuck on the first step. 

1: Download the Origin Client

I understand everything else, please someone help me! I really want to play my game I purchased.

pc

1 Reply

  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    10 years ago

    An Acer is usually a Windows computer. But a Windows or a  Mac should run The Sims 4 fine.

    You need to download the Origin program from origin.com (upper right hand corner).
    Make sure you have this program installed, opened and logged in when you install the game. 

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