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tdawgdosim's avatar
tdawgdosim
6 years ago
Solved

when i open the sims 4 and it loads and then gets to a black screen

i open the sims (I Have Windows 8.1, 64 Bit) and it does the maxis screen, the ea screen, the sims 4 screen, and then it just is black, no home screen at all. i can see the cursor. i have uninstalled and reinstalled removed all mods tried windowed mode and fullscreen mode and nothing works. Please help?

pc
  • kreatora's avatar
    kreatora
    6 years ago
    @tdawgdosim
    Reinstalling the game have nothing to do with your current game folder in Documents. It applies to installation files in the Program Files folder.

    Go to Documents/ElectronicArts - inside will be The Sims4 folder
    Step 1. Rename The Sims4 folder to "The Sims4 old"
    Step 2. Fix the game in Origin
    Origin/Library - right click on TS4 - option "Repair game"
    You have to wait until Origin will fix all packs, not only the base game.
    Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
    Step 4. Check if you still have this problem in the newly created game folder.
    If the problem disappeared
    Step 5. Delete in the new game folder following folders:
    "saves" and Tray.
    Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
    Step. 7, Paste this folder in a newly created game folder.
    Step 8. Do the same with Tray folder and TrayDeleteItems file
    Step 9. Check if there are newly updated version mods you are using.
    Then copy and paste your mods and CC from old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
    Step. 10. If all is OK - delete The Sims4 old folder. Now you will have only one game folder working properly.

    I don't work for EA

2 Replies

  • kreatora's avatar
    kreatora
    Hero (Retired)
    6 years ago
    @tdawgdosim
    Reinstalling the game have nothing to do with your current game folder in Documents. It applies to installation files in the Program Files folder.

    Go to Documents/ElectronicArts - inside will be The Sims4 folder
    Step 1. Rename The Sims4 folder to "The Sims4 old"
    Step 2. Fix the game in Origin
    Origin/Library - right click on TS4 - option "Repair game"
    You have to wait until Origin will fix all packs, not only the base game.
    Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
    Step 4. Check if you still have this problem in the newly created game folder.
    If the problem disappeared
    Step 5. Delete in the new game folder following folders:
    "saves" and Tray.
    Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
    Step. 7, Paste this folder in a newly created game folder.
    Step 8. Do the same with Tray folder and TrayDeleteItems file
    Step 9. Check if there are newly updated version mods you are using.
    Then copy and paste your mods and CC from old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
    Step. 10. If all is OK - delete The Sims4 old folder. Now you will have only one game folder working properly.

    I don't work for EA

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