When traveling, my Sims 4 game crashes and my PC resets.

@KhanivoreKhan  Your dxdiag lists a number of errors that are either definitely or quite possibly linked to the driver for your graphics card.  So since you already have the newest driver, a good place to start is with a clean uninstall and reinstall.

Download Display Driver Uninstaller from here:

https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3067

You can redownload the driver for your 2060 (get a new one even if you still have the earlier download) here:

https://www.nvidia.com/Download/driverResults.aspx/159887/en-us

Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe.  Take note of where the file will land, and click Extract.  If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window.  Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode.  Click OK, then go to Options and enable Safe Mode dialog.  Here's a screenshot of what your options should look like; make sure the box in red is checked:

Close options, and the DDU, and then open the DDU.exe again.  For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting).  Once you login, you'll see this:

In the blue box, choose GPU, then Nvidia if it's not already showing.  Then click Clean and Restart (red box).

Once your computer has rebooted, now back in normal mode, run the driver install .exe in custom mode.  Select "perform a clean installation" and install ONLY the GPU driver and the PHYSX software.

Reboot again, go back online, and see whether the game works normally.  If not, let me know.

If you do get another crash, please list the power supply you have in your computer: manufacturer, wattage, rating.  And check all the connectors as well.

@puzzlezaddict thanks for taking the time to respond to me! and sorry for taking so long to write back.

I did as you instructed and it made a huge improvement to my system. The game stopped lagging and the crash stopped happening on the zooming out to the travel button. I wanted to wait to respond however to make sure the problem didn't still occur, which even though it's a lot less now, still happens. Now the game will randomly crash, let's say once every hour or two, when it used to crash regularly. 

I am including a new dxdiag as that obviously helped you see that my system was corrupt. The battery I own is below. Please let me know if it's not powerful enough for my computer.

CORSAIR - CX Series Modular CX750M 750W 80 Plus Bronze ATX Power Supply - Black

@KhanivoreKhan  Your power supply is more than good enough.  You'd be fine with a quality 550W model, and Corsiar is one of the best manufacturers (perhaps the best) of PSUs.

There are no new Windows errors in your dxdiag, which suggests that the problem might be something about your hardware.  It could also easily be the game itself though, given how many things don't work right now.  But since we can't fix Sims 4, the next step is hardware monitoring, to make sure that everything is working correctly.

Download hwinfo from here:

https://www.hwinfo.com/download/

You don't need to install anything if you don't want to; just choose the Portable version, unzip it, and launch it from Downloads or wherever you want.  (If you would like to install, be sure to click the green button, not the orange one.)  Restart your computer, and don't open any other apps.  Launch hwinfo, choose "sensors only," and click the icon that's a sheet of paper with a + sign to start logging.  Save the file to your desktop for easy access later.

Wait five minutes, then launch Sims 3 and play for 20 minutes or until it crashes.  Click the same button to end logging.  Then upload the log to a third-party free filehosting site and link it here.  Please leave it in .csv format, or if you use OneDrive to share, please compress it in .zip format instead.

By the way, if you do notice some in-game pattern to the crashing, like if your sims are doing some particular activity or you open a certain menu, please let me know.

Hello @puzzlezaddict 

I managed to play for 20 minutes with out the game crashing. I want to be clear, when the game crashes, it crashes my entire system, forcing a restart. Also when the game crashes now, it happens at random moments, it's not on a set time or cadence or triggered event.

Here is my file https://www.dropbox.com/s/54vf96jpwt4o3to/KhanivoreSims4Log.CSV?dl=0

@KhanivoreKhan  I apologize for the delay.  I wasn't sure all of what I was looking at in your hwinfo log, and I wanted to get a second opinion to make sure I wasn't missing anything important.

First of all, do you really have 1866 MHz RAM?  That's the speed at which it's currently running, but that's pretty slow for a new computer.  And your processor would perform much better with faster memory: 3000 or 3200 MHz would make a noticeable difference.  That shouldn't account for the crashing though, at least not if the RAM really is supposed to run at 1866 MHz and this isn't a symptom of a different issue.

Please check all the cables and connections both inside the computer and out.  (If you live in an older building with a similarly older electrical system, that could also cause problems.)  And check the motherboard for bulging capacitors too.  Although it's a new board and should be fine, problems do occasionally happen.

How old is your power supply?  Its readings looked fine in the hwinfo log, but there's always a chance and older one might not be totally consistent.

Do you have a socket board in the computer?  Have you overclocked the system, or had it overclocked?  What other games do you play on this system?

By the way, your computer has high DPI settings, which is unusual, although maybe you wanted it with such a high resolution.  It shouldn't cause your PC to restart though.

Sorry for all the questions, but there was nothing obviously wrong in your hwinfo log, nothing that should cause a restart or shutdown of your computer.

Hello @puzzlezaddict 

I am just now seeing this response, so my apologize for taking so long to answer.

First question about my RAM. This is what I purchased below. It says 2666, not sure what that means, but you believe my computer would be faster if I upgrade to 3200MHZ?

As far as my house. It's brand new, built less than 2 years ago. The computer was bought and built in October last year, all parts brand new from Newegg and the power supply from BestBuy. 

No over clocking, not sure even how to do that.

2 games crash consistently. Call of duty, when I go to play certain multiplayer sessions, and then the Sims 4. I got COD on my Xbox One X, so I am not as concerned with that playing, but Sims 4 is what I am really missing playing.

I play all kinds of other games on my PC. I have over 100 games in my steam library. I have Xbox Game Pass and Origin premier, and play games like Planet Zoo, lots of simulation games like PC builder, racing games like forza and horizon, dirt 4, Witcher 3, Tropico 6, FrostPunk (one of my favorites), Snowrunner.

What is high DPI? I don't know how to turn that down. Is it because my PC is connected to my 75" 4K? Do I need high DPI because it's not a gaming monitor?

I have a 75" 4K that I have started using for my monitor, I also have a 34" 4K "gaming" monitor. Is there a difference besides size when it comes to performance? I love sitting on my couch and playing games, but is it harder on my PC to power the bigger TV? My gaming monitor is 144HZ which my TV is only 60HZ, any other differences?

@KhanivoreKhan  The monitors themselves shouldn't matter much, since the graphics card is just sending data to be displayed.  What does matter is trying to play at 4k.  Your graphics card can handle it as far as Sims 4 goes, but it would be a lot more taxing than playing at, say, 2560x1440 at 60 fps.  DPI (dots per inch) can also cause some trouble with older games, although usually games as new as Sims 4 adjust reasonably well.  Neither should cause any restarts though.

Still, just to be thorough, please temporarily reset DPI to 96 (100%), and try playing at a lower resolution (within the in-game graphics settings).  Your monitors should support both 2560x1440 and 1920x1080, so take your pick.  It won't look great, but it's useful to eliminate these as a possible source of any problems.  Play with only one monitor connected at a time.

Please also look at all four of the RAM sticks in your computer, and list the serial numbers here, just to double-check.  Your memory was definitely running at 1866 MHz when hwinfo was logging, and even without any overclocking profile, I'd expect your motherboard to default to a higher RAM speed.  While running at a lower speed would affect performance, it shouldn't cause the restarts either.  However, if one of the modules is somehow defective, and that accounts for the slower speed, then that could cause restarts.

For now, please just check the serial numbers, and let me know what they are and whether they're all the same, as they should be.  While you have the case open, please look for bulging capacitors on the motherboard too.

@puzzlezaddict 

Thanks for your response. I am going to open up the computer to check for faulty boards etc this weekend. (work during the week). My question is, if it's a hardware issue as an example, why does ONLY the Sims 4 crash? 

Right now it's going the longest where it doesn't crash, but once again yesterday when I was trying to place down a spa from my library into strangerville and the game reset my entire computer. This was the first spa I was putting down, so it wasn't due to have too many houses setup etc.

@puzzlezaddict 

Thank you so much for all your help! My game is working flawlessly now! it hasn't crashed in two days.

First, thanks for having me check the drivers on the graphics card I had which you said were corrupt. That fixed 90% of issues with crashing. Then you said to check the actual insides to see if anything not plugged in right. I checked, and one of the 4 RAM sticks were not seated right. That fixed all the crashing.

I then took a look at why my memory was running 1866 MHZ like you said, which is the slowest for my MOBO, and I realized I had to enable in the BIOS. I updated to 2666 MHZ which is what this RAM is, and now the buffering in my games like Monster Hunter has gone away! Looks like I had a bottleneck.

I've read that 3200 MHZ is the sweet spot for my MOBO and PC set up. I'm going to see if games like RDR2, Monster Hunter work without buffering, if that happens I might not upgrade for awhile. If I see any buffering I will probably get the faster RAM.

Again, thank you SO much for your help. I wouldn't have been able to fix this without you!