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KhanivoreKhan's avatar
KhanivoreKhan
6 years ago
Solved

When traveling, my Sims 4 game crashes and my PC resets.

I had a new PC built recently and put together by Fry's electronics as back ground.This is my system MSI MPG X570 Gaming Edge Motherboard 1Tb Samsung 970 Evo Plus Harddrive AMD Ryzen 5 3600 6-Core...
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  • puzzlezaddict's avatar
    puzzlezaddict
    6 years ago

    @KhanivoreKhan  I don't know why only Sims 4 would be affected.  It's possible that while the game isn't particularly demanding overall, at least not compared to other games, it does place a certain kind of strain on a certain resource at a particular time, and other games do not.  I don't have the knowledge to speculate on what that would be though.

    I do know that you're not even close to the first person to report Sims 4-specific restarts, and that in a couple other cases, replacing the motherboard or the PSU fixed the issue.  I'm not suggesting you go out and buy new components, at least not at this point, just that there do seem to be hardware issues that show up in Sims 4 and not in other games, or maybe they show up in Sims 4 first.

    If nothing else turns up, and you have a friend with a gaming rig who'd be willing to let you test with their components, it might be useful to try playing with, for example, your motherboard, CPU, and PSU, and their memory and graphics card, and vice versa.  At the very least, a restart in one hybrid system and not the other would narrow things down.  When there's no obvious explanation, sometimes it takes a bit of experimentation to find the problem.

KhanivoreKhan's avatar
KhanivoreKhan
6 years ago

@puzzlezaddict 

Thanks for your response. I am going to open up the computer to check for faulty boards etc this weekend. (work during the week). My question is, if it's a hardware issue as an example, why does ONLY the Sims 4 crash? 

Right now it's going the longest where it doesn't crash, but once again yesterday when I was trying to place down a spa from my library into strangerville and the game reset my entire computer. This was the first spa I was putting down, so it wasn't due to have too many houses setup etc.

puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

@KhanivoreKhan  I don't know why only Sims 4 would be affected.  It's possible that while the game isn't particularly demanding overall, at least not compared to other games, it does place a certain kind of strain on a certain resource at a particular time, and other games do not.  I don't have the knowledge to speculate on what that would be though.

I do know that you're not even close to the first person to report Sims 4-specific restarts, and that in a couple other cases, replacing the motherboard or the PSU fixed the issue.  I'm not suggesting you go out and buy new components, at least not at this point, just that there do seem to be hardware issues that show up in Sims 4 and not in other games, or maybe they show up in Sims 4 first.

If nothing else turns up, and you have a friend with a gaming rig who'd be willing to let you test with their components, it might be useful to try playing with, for example, your motherboard, CPU, and PSU, and their memory and graphics card, and vice versa.  At the very least, a restart in one hybrid system and not the other would narrow things down.  When there's no obvious explanation, sometimes it takes a bit of experimentation to find the problem.

  • KhanivoreKhan's avatar
    KhanivoreKhan
    5 years ago

    @puzzlezaddict 

    Thank you so much for all your help! My game is working flawlessly now! it hasn't crashed in two days.

    First, thanks for having me check the drivers on the graphics card I had which you said were corrupt. That fixed 90% of issues with crashing. Then you said to check the actual insides to see if anything not plugged in right. I checked, and one of the 4 RAM sticks were not seated right. That fixed all the crashing.

    I then took a look at why my memory was running 1866 MHZ like you said, which is the slowest for my MOBO, and I realized I had to enable in the BIOS. I updated to 2666 MHZ which is what this RAM is, and now the buffering in my games like Monster Hunter has gone away! Looks like I had a bottleneck.

    I've read that 3200 MHZ is the sweet spot for my MOBO and PC set up. I'm going to see if games like RDR2, Monster Hunter work without buffering, if that happens I might not upgrade for awhile. If I see any buffering I will probably get the faster RAM.

    Again, thank you SO much for your help. I wouldn't have been able to fix this without you!

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @KhanivoreKhan Thanks for the update, and I'm so glad that you've sorted out all the issues now.  Having a RAM module not seated correctly would definitely cause problems, but it's an easy problem to fix.

    I'm surprised that an X570 board would need a BIOS adjustment to run the memory at 2666 MHz.  Still, that's an easy fix too.  You'd definitely get a performance improvement from faster memory, although I would expect games to still run fine.  At any rate, you could probably sell your current RAM on Ebay or something and recoup some of the cost, now or later.

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