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puzzlezaddict
6 years agoHero+
@LadyT29138 Please clear Origin's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
Then restart your computer, and repair the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair. Go into Documents\Electronic Arts and move the Sims 4 folder to the desktop, or delete it if it doesn't have anything you want in it. (You may need to change its name to move it to the desktop, if your old folder is still there.) Try to start another new save, and let me know whether it works.
6 years ago
ok. I try that
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