PC turns off after about 15 minutes of play. Doesn't occur in other--more intensive--games or if the PC is left running.

Hello! There is a simple solution to this problem. The Sims 4 is of comparison to the Sims 3, which means they both hog up frames to provide a sufficient game play. This process overworks your graphic card and can also cause damage. When the graphic card is overrun, your computer shuts off to prevent further damage. What you need to do to solve this issue is to simply enable vsync settings. I myself use Intel core HD graphics. If you're a nvidia user, you can just google up how to enable vsync for it. To enable Intel vsync, I press CTRL ALT F12 and it brings up the Intel screen. You find the 3D category and click on it. Look down and find "vertical sync." once found, click "on." This makes it so that vertical sync is enabled and uses the default settings of maximum frame rates. When application settings is enabled, the frame rates are controlled based on the games settings. (Windows 8)

Do you have a laptop ? Could you check on your temperature ? If the PC turns of it's usually an overheating issue. Make sure you enable vsync in your options.

I've been keeping a good eye on the temperature of my laptop and making sure my laptop is on it's charger when I try to play the Sims 4, but my laptop still shuts off when I try to play. I turned it on this morning and turned on the game, but before I even got to the title screen on the Sims 4, my laptop turned on. I felt the bottom to see if it was hot and it wasn't. My laptop was still on it's charger too. Does anyone know why this is happening? Also, it only happens when I try to play the Sims 4. Please help!

My computer monitor will shut off after playing for like 10 mins. this is the first time its happened to me. I dont know why either.

I have yet to test this but I think it could be right, I have also experienced this with Rebel Galaxy (really bad with that game as it corrupts the save forcing you to restart)I have been dropping a few times since the recent Origin update, ie a couple of days ago no problems whatsoever, Origin updated and crashes. My motherboard is actually detects it as a power surge and shuts things off to protect the PC.This happened on a prior Origin version as well. That time I took to testing heat which wasn't getting that hot (I got hotter doing other things) but cleaned my fans on GPU, Case, CPU and by the time I done that a new Origin patch was out and I did not have problems until now. I have just got done doing it again and since theres very little dust on those components I took my PSU apart and cleaned that too as it was the only area that had dust of any significant volume.About to try Sims4 to see if that had any real effect.Now going offline mode may work, but a better solution if you want online play might be to re-install Origin. I had to do this a month ago to get the FIFA18 demo to work, which screams to me that the Origin updater is not working as intended.Edit: not really sure how so little dust changed much but it seems to have helped. just played 1.5 hours without a crash. You may want to check your graphics card settings (outside of game ie nvidia control panel) and turn on vsync. I did set it to "adaptive" judt dont go overboard on AA etc there as I tested these all maxed and it got my GPU working overtime, significantly slowing the game and making noise.

While playing the Sims 4, my PC will suddenly shut off.

36 Replies

crinrict
Hero+
11 years ago
Do you have a laptop ? Could you check on your temperature ? If the PC turns of it's usually an overheating issue.

Make sure you enable vsync in your options.
Anonymous
11 years ago
I have the same issue. All of my drivers are updated and I've monitored my temperatures the 2nd time. The CPU fluctuates between 50-53 Celsius and my GPU goes between 63-71 Celsius.
I use a desktop with well over the minimum requirements for the game. Never had this problem playing other games...
Anonymous
11 years ago
I have the same problem. Somethimes when i want to travel its suddenly shut down. But i read that more people have the same problem. I hope they fix this with a new patch for the sims 4. We can only hope.
Fred_vdp
Hero+
11 years ago
A sudden computer shutdown can be caused by overheating hardware (as a safety measure) or if your power supply is too weak. If you've monitored your hardware temperatures (I recommend Speedfan or CPU ID HWMonitor) and they seem to be normal, then open up your PC and see what kind of power supply is in there.
Anonymous
11 years ago
Hello! There is a simple solution to this problem. The Sims 4 is of comparison to the Sims 3, which means they both hog up frames to provide a sufficient game play. This process overworks your graphic card and can also cause damage. When the graphic card is overrun, your computer shuts off to prevent further damage. What you need to do to solve this issue is to simply enable vsync settings. I myself use Intel core HD graphics. If you're a nvidia user, you can just google up how to enable vsync for it. To enable Intel vsync, I press CTRL ALT F12 and it brings up the Intel screen. You find the 3D category and click on it. Look down and find "vertical sync." once found, click "on." This makes it so that vertical sync is enabled and uses the default settings of maximum frame rates. When application settings is enabled, the frame rates are controlled based on the games settings. (Windows 8)
Anonymous
11 years ago
Had this problem for the past 2 months on a crappy dual core processor and amd hd 4400 video card. So, I just went out and bought a brand new AMD 6 core processor with a massive heat sink, 8GB heat shielded memory, a huge AMD R9 270x video card and a new motherboard. Within 15 minutes of play, it **bleep** on me again. $500 worth of upgrades and still have this same problem.
So, I found this forum and did the vsync suggestion, and walla, it **bleep** again. Even after All frame rate settings were turned to on.
Anonymous
11 years ago
This happens to me too , and my game would randomly freeze ,I just took my computer to get fixed , I'm just praying that this issue does not continue to happen ..
bhamnett
11 years ago
Adjusting the nvidia and Intel vsync both didn't work for my windows 7 laptop... Already switched of during loading... Haven't started playing even :'(
Anonymous
10 years ago
I've been keeping a good eye on the temperature of my laptop and making sure my laptop is on it's charger when I try to play the Sims 4, but my laptop still shuts off when I try to play. I turned it on this morning and turned on the game, but before I even got to the title screen on the Sims 4, my laptop turned on. I felt the bottom to see if it was hot and it wasn't. My laptop was still on it's charger too. Does anyone know why this is happening? Also, it only happens when I try to play the Sims 4. Please help!
Anonymous
10 years ago
My computer monitor will shut off after playing for like 10 mins. this is the first time its happened to me. I dont know why either.