😃 That is an unbelievable mistake.
And yes, that would put down about any PSU under load, so that was most probably the culprit.
Good that you saw that.
Have fun gaming.
The game still crashed at the end of this log?
Ok, unfortunately HWinfo is not interpreting the AMD TCTL signals for the Processor Temperature correctly.
The reading of the the CPU temp here is under normal room temperature in the beginning. (I assume that you don't life in a freezer 😉 ) That is simply impossible.
The CPU Package (TSI) Temp shown here is as well impossible. Your CPU would have quit a long time ago if it would be correct.
I think the voltage readings are somewhat more reliably, the 12v rail under load is a little under the desired 12V, but not as much that we can be sure that it would be a problem.
I would suggest that you use "AMD Overdrive" to monitor the temps while you play and report them back here.
The PSU that you use is not the most reliable one on the Market. Could you borrow a PSU from a friend or a relative?
@holger1405 here are the logs from the overdrive, as for the psu testing I don't have access to another.
The Temp values still make no sense, same is true for the VIN numbers.
What temps are reported to you in live mode?
Please do that. But -8... I don't have to tell you. 🙂
Either Overdrive is also not compatible to that Motherboard, or the sensor might be defect.
The last alternative would be a Gigabyte tool. Did you looked if there are monitoring tools on the Gigabyte side for your Motherboard?
Is the Bios of the board up to date?
@holger1405 thank you for the Gigabyte suggestion, sadly there is no monitoring tools from them & the bios is updated (its a legacy board and no newer updates are released)
I took some screen grabs from overdrive on the temps while playing the game. Do you think running a stability test in overdrive might be a good idea?
Or do you think I need to just uninstall sims 4 and start fresh?
Thank you for all your help
Correction: there was a newer bios and I had to use some kind of utility of theirs to install it. but it caused random reboots... so I'm at a loss
turns out that amd overdrive is known to give the wrong temp readings, so I'm sticking with hwinfo for now.
Still it shows low temps but still shuts down. I included my full cpu and gpu summery from hwinfo if that helps
JohnnyBlu84
We can't trust any of this Temp readings at this point.
JohnnyBlu84 schrieb:
Or do you think I need to just uninstall sims 4 and start fresh?
You can try this, but as said, I doubt that it would make a difference.
Crashes as you are experiencing now can't be triggered by software. Of course it is always a software component that brings the system to a state that it can't handle anymore, but the reason that it can't handle is most probably a hardware defect.
Overheating of the CPU can cause such shutdowns, but I am still tending more to a power issue.
And here is why:
The above picture shows a quality PSU, 550W, 5 Years old.
The Picture below shows your PSU.
As you can see the above system has a fluctuation of only 0.09V on the 12v rail under load.
That in a more demanding application as TS4 is, plus it never goes under the 12V needed and it recovers from even this slight fluctuation.
Your system loses 0.36V under load and over time, goes under 12V and shows much bigger fluctuations.
Now, software readings are never completely accurate, and I can't say for sure that this is a power issue, nor that the PSU is the culprit, but the chance is relatively high.
So, I would suggest to clean the fans and air slots of your system and also to replace the thermal compound of the CPU cooler.
If that don't helps, I would order a new PSU from a retailer that allows returns inside the first week. (Like Amazon normally does. But check at the product page)
So you could test with this new PSU and be on the save side as well.
Edit: Alternatively you could bring your machine to a PC repair shop in your neighborhood, they might let you test a PSU for free.
@holger1405 Hi it's been awhile since I did anymore testing on this, turns out the power issue started to spread over to live streaming projects too (Streamlabs, spotify & art program) I tried to do that and crashed. Well I started to look at power supply's, but I had a thought to check my surge protector so I plugged the pc directly into the outlet. I ran a stream for about 29 min without a crash. I'm including a screenshot and the log file for you to look at if you'd like, I'll try playing Sims 4 later to see if there are issues there. I still will look into a better power supply but I just wanted to update you on what I found out. Thank you for your help
Yeah, a defective surge protector could be responsible for your problem as well.
JohnnyBlu84 schrieb:
Thank you for your help
You're welcome!
You do not need a 600Watt PSU for that machine. 400Watt will do just fine.
Having a quality PSU is fare more important than the sheer number of watts.
Look for 400W 80 PLUS Gold (or above (Platinum)) certificated PSUs from a quality brand (Corsair, Be Quiet, there are more)
If you find one that you like, google for reviews, or ask here. 🙂
Edit: Also make sure that you order or buy at a place that allows returns.
It still could be a different part that causes the problem.
@holger1405 I think I found the fix, The shop that built my pc put my power supply in wrong. I have a older case and he put the psu in the case with the fan pointing up.. well my case doesn't have any kind of vent on top.
So I'm thinking that since the ventilation was not great that might have caused the overheat, I turned the psu upside down with the fan pointing down and I can feel better air flow in the back of the psu.
Now I played the sims twice and there was no shut downs & I was able to run another game and my live streaming software at the same time for around a hour just fine.
So maybe this is the correct fix.
Thank you as always, I really appreciate it
😃 That is an unbelievable mistake.
And yes, that would put down about any PSU under load, so that was most probably the culprit.
Good that you saw that.
Have fun gaming.
well bad news, my pc started to crash again, I think the power supply is either just a really cheap one or all the time it spent installed the wrong way has weakened it to the point were it can handle the load.
Sims 4 did ok today but the temp readings did get up around 170 degrees so I stopped. So I'll still look into upgrading to something better when I can. Thank you to everyone for the help
When did your computer crashed if not in the game?
Please create a new DxDiag and post it.
It crashed when I was playing another game and using streaming software, but I had a fear that it would have done it during the sims game so I stopped playing it when the temps got to high.
Temp readings are with HWInfo so we are talking degrees Celsius and CPU core temp?
But as said, you can't trust the temp readings, your CPU would not survive 170°.
The crash is still the same, shutdown without any BSOD?
@holger1405 yes crash without bsod, so I don't know what the issue could be. as for temp I've been more monitoring in Fahrenheit. So I'm at a loss
If that was core temp in Fahrenheit the temps would still be OK. But again, after all what we tried the temps can't be trusted.
What I would do is to go to that shop you bought this PC, or if that is not possible, to a PC shop nearby, and explain to them that the PSU was Incorrect assembled.
The least what they can do is let you test with a different PSU.
That would at least make clear if the problem is PSU related or not.
See here is the funny thing, I just yesterday I was able to play Sims 4 for three hours with no issue at all. Then later run my game stream for an hour just fine. I'm wondering if it could be the outlet in my apartment at this point. but I'll just keep an eye on it, it still is nice to play the game at least.
Community Manager
