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graceemilyy's avatar
graceemilyy
2 years ago
Solved

white screen after clicking new game/load game.

It’s been a month or two since i last played and I felt an urge to play again, and rebooted my whole mods folder, meaning everything in it is new/updated as of yesterday. My game will run entirely f...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @graceemilyy and @babyhaily4_20  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop; if you see an error when trying to move the folder, or it copies instead of moving, stop here and let me know.

    Otherwise, when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@babyhaily4_20  Did the game work when you moved the Sims 4 folder to the desktop?  If so, great, now you can start adding back your saves and other existing content and testing.  If Sims 4 still doesn't open, please provide a dxdiag.

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