White screen crash and error code 0e6d1221:1df4e8dc:0000012d:912c9c10
Hi! I got a new laptop (ASUS Tuf Gaming FX 705G) and when I started to play The Sims 4 with it, the game started to crash even thoug it worked just fine with my previous laptop.
Usually after an hour of playing, the game stops and and I see the desktop for a split second and then the game comes back, but the screen is white. I can hear the sounds and see and move the mouse cursor but nothing else. I can push the windows-button and the game comes down, but usually the screen remains white, so I can't see my desktop etc. after the crash.
After I force the program to shut down and try to boot sims again I get the following error. "Error 0e6d1221:1df4e8dc:0000012d:912c9c10 Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the latest video drivers are installed."
I´ve been fighting with the bug for a month or so, so this list might be missing a thing or two, but here are some things I´ve tried:
- Running the game in windowed mode
- Updating windows
- Updating nvidia drivers
- Updating intel drivers
- Disabling the intel GPU
- Setting the game to use the GTX 1050 through Nvidia control panel
- Reinstalling windows
- Running the game as admin
-
Other weird things to maybe help with the diagnosis:
- If I just force the game to use the integrated Intel GPU, the sims does run, although badly.
- If I plug another screen to the laptop through HDMI and disable the laptops screen the sims seems to work.
- After a crash has occured and I try to boot the game again, the config file just says "Unable to read graphics device parameters. (code: 1)" BUT THIS HAPPENS ONLY IF I TRY TO BOOT IT AFTER A CRASH, as in the config file is "normal" after a crash, but lags when I try to boot the game.
- The "graphiccards.sgr" file has my GPU listed (Both the name and the device number match)
- After I reboot the laptop the game can be booted again, but the white screen just comes again; perhaps a bit faster each time.
- Sometimes I can induce the white screen to appear faster if I tap f1 and f2 for a minute or so ( Build mode / play mode )
Also to note:
- The GPU is not overheating
- I can play other games, for example, apex legends without issue on the laptop without the game crashing.
Your Graphics driver is somewhat old so it must have failed when you tried to upgrade it.
Please try to use DDU to completely remove it and then install the latest from Nvidia.com https://www.guru3d.com/files-details/display-driver-uninstaller-download.html
