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Titan666789's avatar
Titan666789
5 years ago

White screen then crash

I've had sims 4 for a while now and recently when I try loading it the game flashes up a white screen and then instantly closes, no error message, no crash message nothing. I have no mods or custom content for the game, I have tried repairing on origin, uninstalling and re installing twice and doing the same for origin to no avail. I was wondering if anyone knew of a fix or has had similar issues. 

Side note I've seen a lot of people talk about issues after a november update, I have no idea if this is related as I haven't launched the game in almost a year

pc

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @Titan666789  Try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

    If that doesn't help, please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  Don't add anything to it yet; just see whether you can get far enough to start a new save and play in live mode for a bit.  Let me know either way.

    If you still get the white screen in a clean folder, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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