Forum Discussion

FreeToBeMae's avatar
FreeToBeMae
3 years ago
Solved

White Screen Troubles

Please help me! I've been having white screen troubles for almost three years and I'm reaching my breaking point.

Here's how it usually happens:

1. Start the game

2. Loads fine

3. Play game, game plays fast and everything else is fine and good

4. Minimize game to do something else (i.e. work, watch TV, etc).

5. Come back into game after awhile, anywhere between 10 mins to hours, or sometimes happens if I minimize a lot.

6. White screen appears.

7. Can't save, can't do anything, but close the game via task manager.

I have tried just about everything. To be honest, however, I do have A LOT of mods and CC and my computer is need of a GPU upgrade, which I am working on. I have maxed out RAM and worked on some other things to increase speed. But I'm thinking it is the sheer amount of CC that I have. However, a couple months ago, I did clean out a lot of mods and CC (due to HSY almost breaking my game). But it's the same ole, same ole. Here are some other things I tried, but this is just an example:

1. Repair game through Origin.

2. Take out mods

3.  Start a new mods folder

4. Same thing, white screen

5. Play in windowed mode.

6. Play in full-screen mode (it's even worse and way more common).

7. For months, when I switched from full-screen to windowed mode, there was no white screen problem.

8. Lowered settings. Still occurs.

9. Drivers are up-to-date.

10. Turn off Origin In-Game.

11. Play with nothing else open, but task manager open.

Is there anything I can do? Maybe turn down the power the game uses? I'm out of ideas. I will post a picture as soon as it happens again. It happens about 50/50. Half of the time, I can just play like normal and then when I finish, exit regularly. the other half is white screen. Sometimes I also get a blank screen like when I open a menu or a window it freezes, never loads, but at least in this case I can Alt + F4 to save my progress.

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @FreeToBeMae  I actually wanted the .txt file, as you provided, not just a screenshot of the initial output.  Anyway, please try updating the driver for your graphics chip.  The driver is from January 2020, and the Sims 4-related errors in your dxdiag could easily be related to an outdated graphics driver.  You can find the newest driver provided by Intel here:

    https://www.intel.com/content/www/us/en/products/sku/80815/intel-core-i54590-processor-6m-cache-up-to-3-70-ghz/downloads.html

    You'll want the one that includes support for Windows 10 and is dated February 5, not the slightly newer driver for Windows 7 and 8.1 only.  Run the installer as an admin: right-click on the download and select "Run as administrator."  Restart your computer after installing and before trying to play.

9 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @FreeToBeMae  Do you ever get a white screen if you play in a clean user folder with no mods or custom content added?  As in, move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop and let the game generate a new folder, then add absolutely nothing to it.  Even if you have no intention of playing without mods and cc, this is a useful test.  You can always spend the time building or creating or developing new sims, then save your work to your library or the Gallery for later use in your main saves.

    Please also run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • FreeToBeMae's avatar
    FreeToBeMae
    3 years ago

    Here's the picture and the DxDiag is coming up...

  • FreeToBeMae's avatar
    FreeToBeMae
    3 years ago

    -----------
    System Information
    ------------------
    Time of this report: 10/4/2022, 19:30:30
    Machine name: MAEFLOWER
    Machine Id: {B4B638C9-D800-4DBE-BD45-810392E4FA0F}
    Operating System: Windows 10 Pro 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406)
    Language: English (Regional Setting: English)
    System Manufacturer: Hewlett-Packard
    System Model: HP EliteDesk 800 G1 SFF
    BIOS: L01 v02.57 (type: UEFI)
    Processor: Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz (4 CPUs), ~3.3GHz
    Memory: 32768MB RAM
    Available OS Memory: 32674MB RAM
    Page File: 16494MB used, 22718MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 96 DPI (100 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DirectX Database Version: 1.0.8
    DxDiag Version: 10.00.19041.1741 64bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Sound Tab 4: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: Intel(R) HD Graphics 4600
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics Family
    DAC type: Internal
    Device Type: Full Device (POST)
    Device Key: Enum\PCI\VEN_8086&DEV_0412&SUBSYS_1998103C&REV_06
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 2560 MB
    Dedicated Memory: 512 MB
    Shared Memory: 2048 MB
    Current Mode: 1600 x 900 (32 bit) (60Hz)
    HDR Support: Not Supported
    Display Topology: Internal
    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
    Color Primaries: Red(0.640625,0.337891), Green(0.315430,0.628906), Blue(0.159180,0.058594), White Point(0.313477,0.329102)
    Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
    Monitor Name: Generic PnP Monitor
    Monitor Model: 2060W
    Monitor Id: AOC2060
    Native Mode: 1600 x 900(p) (60.000Hz)
    Output Type: HD15
    Monitor Capabilities: HDR Not Supported
    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
    Advanced Color: Not Supported
    Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
    Driver File Version: 20.19.0015.5126 (English)
    Driver Version: 20.19.15.5126
    DDI Version: 12
    Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1
    Driver Model: WDDM 2.0
    Hardware Scheduling: Supported:False Enabled:False
    Graphics Preemption: Primitive
    Compute Preemption: Thread group
    Miracast: Not Supported by WiFi driver
    Detachable GPU: No
    Hybrid Graphics GPU: Integrated
    Power P-states: Not Supported
    Virtualization: Not Supported
    Block List: DISABLE_HWSCH
    Catalog Attributes: Universal:False Declarative:False
    Driver Attributes: Final Retail
    Driver Date/Size: 1/20/2020 7:00:00 PM, 39863784 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: Unknown
    Device Identifier: {D7B78E66-4752-11CF-8A67-9739BAC2D935}
    Vendor ID: 0x8086
    Device ID: 0x0412
    SubSys ID: 0x1998103C
    Revision ID: 0x0006
    Driver Strong Name: oem7.inf:5f63e534dd898f5e:iHSWD_w10:20.19.15.5126😛ci\ven_8086&dev_0412&subsys_1998103c
    Rank Of Driver: 00D10001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
    DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 {E07EC519-E651-4CD6-AC84-1370CCEEC851} {BCC5DB6D-A2B6-4AF0-ACE4-ADB1F787BC89} DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT {91CD2D6E-897B-4FA1-B0D7-51DC88010E0A} {97688186-56A8-4094-B543-FC9DAAA49F4B} {C346E8A3-CBED-4D27-87CC-A70EB4DC8C27} {FFC79924-5EAF-4666-A736-06190F281443} {F416F7BD-098A-4CF1-A11B-CE54959CA03D} {BF44DACD-217F-4370-A383-D573BC56707E} {2364D06A-F67F-4186-AED0-62B99E1784F1} {8C56EB1E-2B47-466F-8D33-7DBCD63F3DF2} DXVA2_ModeHEVC_VLD_Main {49761BEC-4B63-4349-A5FF-87FFDF088466}
    Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    MPO MaxPlanes: 1
    MPO Caps: Not Supported
    MPO Stretch: Not Supported
    MPO Media Hints: Not Supported
    MPO Formats: Not Supported
    PanelFitter Caps: Not Supported
    PanelFitter Stretch: Not Supported

    -------------
    Sound Devices
    -------------
    Description: Speakers (2- USB Audio Device)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: USB\VID_1B3F&PID_2008&REV_0100&MI_00
    Manufacturer ID: N/A
    Product ID: N/A
    Type: N/A
    Driver Name: USBAUDIO.sys
    Driver Version: 10.0.19041.1682 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 4/20/2022 7:00:00 PM, 205312 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Emulation Only
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Speakers (Realtek High Definition Audio)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0221&SUBSYS_103C1998&REV_1000
    Manufacturer ID: N/A
    Product ID: N/A
    Type: N/A
    Driver Name: RTKVHD64.sys
    Driver Version: 6.0.1.8328 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 12/18/2017 7:00:00 PM, 6089152 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Emulation Only
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Speakers (Steam Streaming Microphone)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: ROOT\SteamStreamingMicrophone
    Manufacturer ID: N/A
    Product ID: N/A
    Type: N/A
    Driver Name: SteamStreamingMicrophone.sys
    Driver Version: 8.33.15.17 ()
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 7/27/2017 7:00:00 PM, 40736 bytes
    Other Files:
    Driver Provider: Valve Corporation
    HW Accel Level: Emulation Only
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Speakers (Steam Streaming Speakers)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: ROOT\SteamStreamingSpeakers
    Manufacturer ID: N/A
    Product ID: N/A
    Type: N/A
    Driver Name: SteamStreamingSpeakers.sys
    Driver Version: 17.56.13.764 ()
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 7/19/2017 7:00:00 PM, 40736 bytes
    Other Files:
    Driver Provider: Valve Corporation
    HW Accel Level: Emulation Only
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: Microphone (2- USB Audio Device)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: USBAUDIO.sys
    Driver Version: 10.0.19041.1682 (English)
    Driver Attributes: Final Retail
    Date and Size: 4/20/2022 7:00:00 PM, 205312 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    Description: Microphone (Steam Streaming Microphone)
    Default Sound Capture: No
    Default Voice Capture: No
    Driver Name: SteamStreamingMicrophone.sys
    Driver Version: 8.33.15.17 ()
    Driver Attributes: Final Retail
    Date and Size: 7/27/2017 7:00:00 PM, 40736 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    ---------------------
    Video Capture Devices
    Number of Devices: 0
    ---------------------
    -------------------
    DirectInput Devices
    -------------------
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: USB Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x0C45, 0x7603
    FF Driver: n/a

    Device Name: USB Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x0C45, 0x7603
    FF Driver: n/a

    Device Name: USB Audio Device
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x1B3F, 0x2008
    FF Driver: n/a

    Device Name: USB Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x0C45, 0x7603
    FF Driver: n/a

    Device Name: Controller (XBOX 360 For Windows)
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x045E, 0x028E
    FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------
    + USB Root Hub (USB 3.0)
    | Vendor/Product ID: 0x8086, 0x8C31
    | Matching Device ID: USB\ROOT_HUB30
    | Service: USBHUB3
    | Driver: USBHUB3.SYS, 9/15/2021 15:05:35, 648016 bytes
    |
    +-+ USB Composite Device
    | | Vendor/Product ID: 0x0C45, 0x7603
    | | Location: Port_#0005.Hub_#0003
    | | Matching Device ID: USB\COMPOSITE
    | | Service: usbccgp
    | | Driver: usbccgp.sys, 9/15/2022 20:08:30, 190800 bytes
    | |
    | +-+ USB Input Device
    | | | Vendor/Product ID: 0x0C45, 0x7603
    | | | Location: 0000.0014.0000.005.000.000.000.000.000
    | | | Matching Device ID: USB\Class_03&SubClass_01
    | | | Service: HidUsb
    | | | Driver: hidusb.sys, 4/15/2021 11:59:04, 44032 bytes
    | | | Driver: hidclass.sys, 4/15/2021 11:59:04, 225792 bytes
    | | | Driver: hidparse.sys, 4/15/2021 11:59:04, 46080 bytes
    | | |
    | | +-+ HID Keyboard Device
    | | | | Vendor/Product ID: 0x0C45, 0x7603
    | | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
    | | | | Service: kbdhid
    | | | | Driver: kbdhid.sys, 12/7/2019 04:07:56, 46592 bytes
    | | | | Driver: kbdclass.sys, 12/7/2019 04:07:56, 71480 bytes
    | | |
    | +-+ USB Input Device
    | | | Vendor/Product ID: 0x0C45, 0x7603
    | | | Location: 0000.0014.0000.005.000.000.000.000.000
    | | | Matching Device ID: USB\Class_03&SubClass_01
    | | | Service: HidUsb
    | | | Driver: hidusb.sys, 4/15/2021 11:59:04, 44032 bytes
    | | | Driver: hidclass.sys, 4/15/2021 11:59:04, 225792 bytes
    | | | Driver: hidparse.sys, 4/15/2021 11:59:04, 46080 bytes
    | | |
    | | +-+ HID Keyboard Device
    | | | | Vendor/Product ID: 0x0C45, 0x7603
    | | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
    | | | | Service: kbdhid
    | | | | Driver: kbdhid.sys, 12/7/2019 04:07:56, 46592 bytes
    | | | | Driver: kbdclass.sys, 12/7/2019 04:07:56, 71480 bytes
    | | | |
    | | +-+ HID Keyboard Device
    | | | | Vendor/Product ID: 0x0C45, 0x7603
    | | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
    | | | | Service: kbdhid
    | | | | Driver: kbdhid.sys, 12/7/2019 04:07:56, 46592 bytes
    | | | | Driver: kbdclass.sys, 12/7/2019 04:07:56, 71480 bytes
    | | | |
    | | +-+ HID Keyboard Device
    | | | | Vendor/Product ID: 0x0C45, 0x7603
    | | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
    | | | | Service: kbdhid
    | | | | Driver: kbdhid.sys, 12/7/2019 04:07:56, 46592 bytes
    | | | | Driver: kbdclass.sys, 12/7/2019 04:07:56, 71480 bytes
    | |
    +-+ USB Input Device
    | | Vendor/Product ID: 0x30FA, 0x0300
    | | Location: Port_#0006.Hub_#0003
    | | Matching Device ID: USB\Class_03&SubClass_01
    | | Service: HidUsb
    | | Driver: hidusb.sys, 4/15/2021 11:59:04, 44032 bytes
    | | Driver: hidclass.sys, 4/15/2021 11:59:04, 225792 bytes
    | | Driver: hidparse.sys, 4/15/2021 11:59:04, 46080 bytes
    | |
    | +-+ HID-compliant mouse
    | | | Vendor/Product ID: 0x30FA, 0x0300
    | | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
    | | | Service: mouhid
    | | | Driver: mouhid.sys, 12/7/2019 04:07:56, 35328 bytes
    | | | Driver: mouclass.sys, 12/7/2019 04:07:56, 67600 bytes

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 79.5 GB
    Total Space: 475.8 GB
    File System: NTFS
    Model: TOSHIBA DT01ACA050

    Drive: E:
    Free Space: 402.6 GB
    Total Space: 953.9 GB
    File System: NTFS
    Model: HGST HTS721010A9E630

    Drive: F:
    Free Space: 205.1 GB
    Total Space: 1907.6 GB
    File System: NTFS
    Model: TOSHIBA External USB 3.0 USB Device

    Drive: D:
    Model: hp DVDRAM GTB0N
    Driver: C:\WINDOWS\SYSTEM32\DRIVERS\CDROM.SYS, 10.00.19041.1266 (English), 10/15/2021 19:09:42, 175616 bytes

    --------------
    System Devices
    --------------
    Name: Intel(R) Ethernet Connection I217-LM
    Device ID: PCI\VEN_8086&DEV_153A&SUBSYS_1998103C&REV_04\3&11583659&0&C8
    Driver: C:\WINDOWS\system32\DRIVERS\e1d65x64.sys, 12.13.0017.0007 (English), 1/23/2016 00:36:14, 548848 bytes
    Driver: C:\WINDOWS\system32\e1d65x64.din, 1/17/2016 01:11:10, 3130 bytes
    Driver: C:\WINDOWS\system32\NicCo4.dll, 4.02.0003.0000 (English), 1/23/2016 00:36:14, 143160 bytes
    Driver: C:\WINDOWS\system32\NicInstD.dll, 9.12.0013.0000 (English), 1/23/2016 00:36:14, 108040 bytes
    Driver: C:\WINDOWS\system32\e1dmsg.dll, 10.00.0417.0000 (English), 1/23/2016 00:36:14, 92712 bytes

    Name: Intel(R) Xeon(R) processor E3 - 1200 v3/4th Gen Core processor DRAM Controller - 0C00
    Device ID: PCI\VEN_8086&DEV_0C00&SUBSYS_1998103C&REV_06\3&11583659&0&00
    Driver: n/a

    Name: Intel(R) Management Engine Interface
    Device ID: PCI\VEN_8086&DEV_8C3A&SUBSYS_1998103C&REV_04\3&11583659&0&B0
    Driver: C:\WINDOWS\system32\DRIVERS\TeeDriverW8x64.sys, 11.07.0000.1032 (English), 6/26/2017 00:01:18, 205984 bytes

    Name: Intel(R) HD Graphics 4600
    Device ID: PCI\VEN_8086&DEV_0412&SUBSYS_1998103C&REV_06\3&11583659&0&10
    Driver: C:\WINDOWS\system32\DRIVERS\igdkmd64.sys, 20.19.0015.5126 (English), 6/1/2020 05:02:26, 7991376 bytes
    Driver: C:\WINDOWS\system32\igd10iumd64.dll, 20.19.0015.5126 (English), 6/1/2020 05:01:46, 16450856 bytes
    Driver: C:\WINDOWS\system32\igd10idpp64.dll, 20.19.0015.5126 (English), 6/1/2020 05:01:40, 312128 bytes
    Driver: C:\WINDOWS\system32\igd11dxva64.dll, 20.19.0015.5126 (English), 6/1/2020 05:01:52, 33472840 bytes
    Driver: C:\WINDOWS\system32\igd12umd64.dll, 20.19.0015.5126 (English), 6/1/2020 05:01:56, 4268344 bytes
    Driver: C:\WINDOWS\system32\igdumdim64.dll, 20.19.0015.5126 (English), 6/1/2020 05:02:12, 39863784 bytes
    Driver: C:\WINDOWS\system32\igdail64.dll, 20.19.0015.5126 (English), 6/1/2020 05:02:16, 193040 bytes
    Driver: C:\WINDOWS\system32\igfxcmrt64.dll, 5.00.0000.1148 (English), 6/1/2020 05:02:26, 183792 bytes
    Driver: C:\WINDOWS\system32\igfx11cmrt64.dll, 5.00.0000.1148 (English), 6/1/2020 05:02:22, 182784 bytes
    Driver: C:\WINDOWS\system32\igfxcmjit64.dll, 5.00.0000.1148 (English), 6/1/2020 05:02:44, 1590808 bytes
    Driver: C:\WINDOWS\system32\igdde64.dll, 20.19.0015.5126 (English), 6/1/2020 05:02:00, 222544 bytes
    Driver: C:\WINDOWS\system32\IntelCpHDCPSvc.exe, 1.00.0000.0001 (English), 6/1/2020 05:03:44, 447368 bytes
    Driver: C:\WINDOWS\system32\igdusc64.dll, 20.19.0015.5126 (English), 6/1/2020 05:02:16, 6693472 bytes
    Driver: C:\WINDOWS\system32\igc64.dll, 20.19.0015.5126 (English), 6/1/2020 05:01:36, 15478312 bytes
    Driver: C:\WINDOWS\system32\igdmd64.dll, 20.19.0015.5126 (English), 6/1/2020 05:02:04, 2392992 bytes
    Driver: C:\WINDOWS\SysWow64\igd10iumd32.dll, 20.19.0015.5126 (English), 6/1/2020 05:01:44, 13062600 bytes
    Driver: C:\WINDOWS\SysWow64\igd10idpp32.dll, 20.19.0015.5126 (English), 6/1/2020 05:01:38, 296976 bytes
    Driver: C:\WINDOWS\SysWow64\igd11dxva32.dll, 20.19.0015.5126 (English), 6/1/2020 05:01:50, 34825832 bytes
    Driver: C:\WINDOWS\SysWow64\igd12umd32.dll, 20.19.0015.5126 (English), 6/1/2020 05:01:54, 4240024 bytes
    Driver: C:\WINDOWS\SysWow64\igdumdim32.dll, 20.19.0015.5126 (English), 6/1/2020 05:02:08, 38904752 bytes
    Driver: C:\WINDOWS\SysWow64\igdail32.dll, 20.19.0015.5126 (English), 6/1/2020 05:02:14, 173600 bytes
    Driver: C:\WINDOWS\SysWow64\igdde32.dll, 20.19.0015.5126 (English), 6/1/2020 05:01:58, 181648 bytes
    Driver: C:\WINDOWS\SysWow64\igfxcmrt32.dll, 5.00.0000.1148 (English), 6/1/2020 05:02:24, 160080 bytes
    Driver: C:\WINDOWS\SysWow64\igfx11cmrt32.dll, 5.00.0000.1148 (English), 6/1/2020 05:02:20, 160080 bytes
    Driver: C:\WINDOWS\SysWow64\igfxcmjit32.dll, 5.00.0000.1148 (English), 6/1/2020 05:02:42, 1178648 bytes
    Driver: C:\WINDOWS\SysWow64\igdusc32.dll, 20.19.0015.5126 (English), 6/1/2020 05:02:14, 5136616 bytes
    Driver: C:\WINDOWS\SysWow64\igc32.dll, 20.19.0015.5126 (English), 6/1/2020 05:01:34, 13483016 bytes
    Driver: C:\WINDOWS\SysWow64\igdmd32.dll, 20.19.0015.5126 (English), 6/1/2020 05:02:00, 1858448 bytes
    Driver: C:\WINDOWS\SysWow64\iglhcp32.dll, 3.00.0001.0026 (English), 6/1/2020 05:02:30, 205184 bytes
    Driver: C:\WINDOWS\SysWow64\iglhsip32.dll, 9.00.0030.9000 (English), 6/1/2020 05:02:36, 1813872 bytes
    Driver: C:\WINDOWS\SysWow64\IntelCpHeciSvc.exe, 9.00.0001.1117 (English), 6/1/2020 05:03:46, 394616 bytes
    Driver: C:\WINDOWS\system32\iglhxs64.vp, 6/1/2020 04:47:58, 4858 bytes
    Driver: C:\WINDOWS\system32\iglhxo64.vp, 6/1/2020 04:47:58, 42513 bytes
    Driver: C:\WINDOWS\system32\iglhxc64.vp, 6/1/2020 04:47:58, 44194 bytes
    Driver: C:\WINDOWS\system32\iglhxg64.vp, 6/1/2020 04:47:58, 43760 bytes
    Driver: C:\WINDOWS\system32\iglhxo64_dev.vp, 6/1/2020 04:47:58, 43143 bytes
    Driver: C:\WINDOWS\system32\iglhxc64_dev.vp, 6/1/2020 04:47:58, 43214 bytes
    Driver: C:\WINDOWS\system32\iglhxg64_dev.vp, 6/1/2020 04:47:58, 43732 bytes
    Driver: C:\WINDOWS\system32\iglhxa64.vp, 6/1/2020 04:47:58, 1125 bytes
    Driver: C:\WINDOWS\system32\iglhxa64.cpa, 6/1/2020 04:47:58, 1376256 bytes
    Driver: C:\WINDOWS\system32\iglhcp64.dll, 3.00.0001.0026 (English), 6/1/2020 05:02:34, 241968 bytes
    Driver: C:\WINDOWS\system32\iglhsip64.dll, 9.00.0030.9000 (English), 6/1/2020 05:02:38, 1816544 bytes
    Driver: C:\WINDOWS\system32\cp_resources.bin, 6/1/2020 04:47:52, 511260 bytes
    Driver: C:\WINDOWS\system32\difx64.exe, 1.04.0004.0000 (English), 6/1/2020 05:01:46, 271432 bytes
    Driver: C:\WINDOWS\system32\igfxDH.dll, 6.15.0010.5126 (English), 6/1/2020 05:02:52, 755232 bytes
    Driver: C:\WINDOWS\system32\igfxDHLib.dll, 1.00.0000.0000 (Invariant Language), 6/1/2020 05:02:54, 85008 bytes
    Driver: C:\WINDOWS\system32\igfxDHLibv2_0.dll, 1.00.0000.0000 (Invariant Language), 6/1/2020 05:02:56, 95272 bytes
    Driver: C:\WINDOWS\system32\igfxDI.dll, 6.15.0010.5126 (English), 6/1/2020 05:03:00, 398352 bytes
    Driver: C:\WINDOWS\system32\igfxDILib.dll, 1.00.0000.0000 (Invariant Language), 6/1/2020 05:03:02, 29200 bytes
    Driver: C:\WINDOWS\system32\igfxDILibv2_0.dll, 1.00.0000.0000 (Invariant Language), 6/1/2020 05:03:04, 29208 bytes
    Driver: C:\WINDOWS\system32\igfxLHM.dll, 6.15.0010.5126 (English), 6/1/2020 05:03:22, 2141712 bytes
    Driver: C:\WINDOWS\system32\igfxLHMLib.dll, 1.00.0000.0000 (Invariant Language), 6/1/2020 05:03:24, 22544 bytes
    Driver: C:\WINDOWS\system32\igfxLHMLibv2_0.dll, 1.00.0000.0000 (Invariant Language), 6/1/2020 05:03:26, 22560 bytes
    Driver: C:\WINDOWS\system32\igfxSDK.exe, 6/1/2020 05:03:30, 1022328 bytes
    Driver: C:\WINDOWS\system32\igfxSDKLib.dll, 1.00.0000.0000 (Invariant Language), 6/1/2020 05:03:32, 100680 bytes
    Driver: C:\WINDOWS\system32\igfxSDKLibv2_0.dll, 1.00.0000.0000 (Invariant Language), 6/1/2020 05:03:34, 111432 bytes
    Driver: C:\WINDOWS\system32\igfxEM.exe, 6.15.0010.5126 (English), 6/1/2020 05:03:08, 353864 bytes
    Driver: C:\WINDOWS\system32\igfxEMLib.dll, 1.00.0000.0000 (Invariant Language), 6/1/2020 05:03:10, 27664 bytes
    Driver: C:\WINDOWS\system32\igfxEMLibv2_0.dll, 1.00.0000.0000 (Invariant Language), 6/1/2020 05:03:12, 27664 bytes
    Driver: C:\WINDOWS\system32\GfxUIEx.exe, 6.15.0010.5126 (English), 6/1/2020 05:01:54, 465488 bytes
    Driver: C:\WINDOWS\system32\Gfxv4_0.exe, 8.15.0010.5126 (English), 6/1/2020 05:01:58, 966728 bytes
    Driver: C:\WINDOWS\system32\Gfxv4_0.exe.config, 6/1/2020 04:47:52, 935 bytes
    Driver: C:\WINDOWS\system32\Gfxv2_0.exe, 8.15.0010.5126 (English), 6/1/2020 05:01:56, 963152 bytes
    Driver: C:\WINDOWS\system32\Gfxv2_0.exe.config, 6/1/2020 04:47:52, 895 bytes
    Driver: C:\WINDOWS\system32\GfxResources.dll, 8.15.0010.5126 (English), 6/1/2020 05:01:52, 5262864 bytes
    Driver: C:\WINDOWS\system32\MetroIntelGenericUIFramework.dll, 1.00.0000.0000 (English), 6/1/2020 05:04:26, 704824 bytes
    Driver: C:\WINDOWS\system32\igfxCUIServicePS.dll, 6/1/2020 05:02:50, 103440 bytes
    Driver: C:\WINDOWS\system32\igfxCUIService.exe, 6.15.0010.5126 (English), 6/1/2020 05:02:48, 372296 bytes
    Driver: C:\WINDOWS\system32\igfxCPL.cpl, 6/1/2020 05:02:48, 273424 bytes
    Driver: C:\WINDOWS\system32\igfxTray.exe, 6/1/2020 05:03:36, 400264 bytes
    Driver: C:\WINDOWS\system32\igfxDTCM.dll, 6.15.0010.5126 (English), 6/1/2020 05:03:06, 255032 bytes
    Driver: C:\WINDOWS\system32\igfxHK.exe, 6.15.0010.5126 (English), 6/1/2020 05:03:20, 266840 bytes
    Driver: C:\WINDOWS\system32\igfxOSP.dll, 6.15.0010.5126 (English), 6/1/2020 05:03:26, 389448 bytes
    Driver: C:\WINDOWS\system32\DPTopologyApp.exe, 8.15.0010.5126 (English), 6/1/2020 05:01:50, 230984 bytes
    Driver: C:\WINDOWS\system32\DPTopologyApp.exe.config, 6/1/2020 04:47:52, 935 bytes
    Driver: C:\WINDOWS\system32\DPTopologyAppv2_0.exe, 8.15.0010.5126 (English), 6/1/2020 05:01:52, 230472 bytes
    Driver: C:\WINDOWS\system32\DPTopologyAppv2_0.exe.config, 6/1/2020 04:47:52, 895 bytes
    Driver: C:\WINDOWS\system32\igfxext.exe, 6.15.0010.5126 (English), 6/1/2020 05:03:16, 235080 bytes
    Driver: C:\WINDOWS\system32\igfxexps.dll, 6.15.0010.5126 (English), 6/1/2020 05:02:28, 55056 bytes
    Driver: C:\WINDOWS\system32\ColorImageEnhancement.wmv, 6/1/2020 04:47:52, 375173 bytes
    Driver: C:\WINDOWS\system32\ImageStabilization.wmv, 6/1/2020 04:47:58, 403671 bytes
    Driver: C:\WINDOWS\system32\FilmModeDetection.wmv, 6/1/2020 04:47:52, 641530 bytes
    Driver: C:\WINDOWS\SysWow64\igfxexps32.dll, 6.15.0010.5126 (English), 6/1/2020 05:03:14, 52752 bytes
    Driver: C:\WINDOWS\system32\ig75icd64.dll, 20.19.0015.5126 (English), 6/1/2020 05:02:02, 11748368 bytes
    Driver: C:\WINDOWS\SysWow64\ig75icd32.dll, 20.19.0015.5126 (English), 6/1/2020 05:02:00, 8734736 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\llvm_release_license.txt, 6/1/2020 04:47:58, 1981 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\readme.txt, 6/1/2020 04:47:58, 9788 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\version.ini, 6/1/2020 04:47:58, 34 bytes
    Driver: C:\WINDOWS\SysWow64\Intel_OpenCL_ICD32.dll, 2.00.0002.0000 (English), 6/1/2020 05:04:22, 103744 bytes
    Driver: C:\WINDOWS\SysWow64\IntelOpenCL32.dll, 20.19.0015.5126 (English), 6/1/2020 05:03:48, 318264 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\task_executor32.dll, 5.02.0000.10094 (English), 6/1/2020 05:05:42, 373064 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\OclCpuBackend32.dll, 5.02.0000.10094 (English), 6/1/2020 05:05:36, 7126336 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\intelocl32.dll, 5.02.0000.10094 (English), 6/1/2020 05:05:26, 1408328 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\cpu_device32.dll, 5.02.0000.10094 (English), 6/1/2020 05:05:20, 522568 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\clbltfnn8.rtl, 6/1/2020 04:47:58, 1223604 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\clbltfnn8_img_cbk.o, 6/1/2020 04:47:58, 296664 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\clbltfnn8_img_cbk.rtl, 6/1/2020 04:47:58, 389300 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\clbltfng9.rtl, 6/1/2020 04:47:58, 1157132 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\clbltfng9_img_cbk.o, 6/1/2020 04:47:58, 287436 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\clbltfng9_img_cbk.rtl, 6/1/2020 04:47:58, 389180 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\clbltfns9.rtl, 6/1/2020 04:47:58, 785172 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\clbltfns9_img_cbk.o, 6/1/2020 04:47:58, 249992 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\clbltfns9_img_cbk.rtl, 6/1/2020 04:47:58, 350952 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\clang_compiler32.dll, 5.02.0000.10094 (English), 6/1/2020 05:05:16, 242504 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\__ocl_svml_n8.dll, 3.04.0000.0000 (English), 6/1/2020 05:06:04, 5022520 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\__ocl_svml_g9.dll, 3.04.0000.0000 (English), 6/1/2020 05:05:58, 5359928 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\__ocl_svml_s9.dll, 3.04.0000.0000 (English), 6/1/2020 05:06:06, 5238072 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\tbb\tbbmalloc.dll, 4.02.2014.0601 (English), 6/1/2020 05:05:50, 208344 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\tbb\tbb.dll, 4.02.2014.0601 (English), 6/1/2020 05:05:46, 359896 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\tbb\tbb_preview.dll, 4.02.2013.1002 (), 6/1/2020 05:05:54, 355800 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\common\clbltfnshared.rtl, 6/1/2020 04:47:58, 1026520 bytes
    Driver: C:\WINDOWS\system32\Intel_OpenCL_ICD64.dll, 2.00.0002.0000 (English), 6/1/2020 05:04:24, 99640 bytes
    Driver: C:\WINDOWS\system32\IntelOpenCL64.dll, 20.19.0015.5126 (English), 6/1/2020 05:03:52, 416064 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\task_executor64.dll, 5.02.0000.10094 (English), 6/1/2020 05:05:44, 428344 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\OclCpuBackend64.dll, 5.02.0000.10094 (English), 6/1/2020 05:05:38, 9628992 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\intelocl64.dll, 5.02.0000.10094 (English), 6/1/2020 05:05:28, 1627968 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\cpu_device64.dll, 5.02.0000.10094 (English), 6/1/2020 05:05:24, 669000 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\clbltfnh8.rtl, 6/1/2020 04:47:58, 1226660 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\clbltfnh8_img_cbk.o, 6/1/2020 04:47:58, 358288 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\clbltfnh8_img_cbk.rtl, 6/1/2020 04:47:58, 402580 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\clbltfne9.rtl, 6/1/2020 04:47:58, 1159784 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\clbltfne9_img_cbk.o, 6/1/2020 04:47:58, 347104 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\clbltfne9_img_cbk.rtl, 6/1/2020 04:47:58, 402468 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\clbltfnl9.rtl, 6/1/2020 04:47:58, 788292 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\clbltfnl9_img_cbk.o, 6/1/2020 04:47:58, 294032 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\clbltfnl9_img_cbk.rtl, 6/1/2020 04:47:58, 364424 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\clang_compiler64.dll, 5.02.0000.10094 (English), 6/1/2020 05:05:18, 267592 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\__ocl_svml_h8.dll, 3.04.0000.0000 (English), 6/1/2020 05:06:02, 5233992 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\__ocl_svml_e9.dll, 3.04.0000.0000 (English), 6/1/2020 05:05:56, 5744440 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\__ocl_svml_l9.dll, 3.04.0000.0000 (English), 6/1/2020 05:06:02, 5627192 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\tbb\tbbmalloc.dll, 4.02.2014.0601 (English), 6/1/2020 05:05:52, 248280 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\tbb\tbb.dll, 4.02.2014.0601 (English), 6/1/2020 05:05:46, 438232 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\tbb\tbb_preview.dll, 4.02.2013.1002 (), 6/1/2020 05:05:56, 433624 bytes
    Driver: C:\WINDOWS\SysWow64\IntelOpenCL32.dll, 20.19.0015.5126 (English), 6/1/2020 05:03:48, 318264 bytes
    Driver: C:\WINDOWS\SysWow64\igdbcl32.dll, 20.19.0015.5126 (English), 6/1/2020 05:02:18, 388624 bytes
    Driver: C:\WINDOWS\SysWow64\igdrcl32.dll, 20.19.0015.5126 (English), 6/1/2020 05:02:38, 4368920 bytes
    Driver: C:\WINDOWS\SysWow64\common_clang32.dll, 4.00.0000.0000 (English), 6/1/2020 05:01:42, 19861544 bytes
    Driver: C:\WINDOWS\SysWow64\igdmcl32.dll, 20.19.0015.5126 (English), 6/1/2020 05:02:34, 3972112 bytes
    Driver: C:\WINDOWS\SysWow64\igdfcl32.dll, 20.19.0015.5126 (English), 6/1/2020 05:02:22, 225296 bytes
    Driver: C:\WINDOWS\system32\IntelOpenCL64.dll, 20.19.0015.5126 (English), 6/1/2020 05:03:52, 416064 bytes
    Driver: C:\WINDOWS\system32\igdbcl64.dll, 20.19.0015.5126 (English), 6/1/2020 05:02:20, 438800 bytes
    Driver: C:\WINDOWS\system32\igdrcl64.dll, 20.19.0015.5126 (English), 6/1/2020 05:02:40, 4930576 bytes
    Driver: C:\WINDOWS\system32\common_clang64.dll, 4.00.0000.0000 (English), 6/1/2020 05:01:44, 29101584 bytes
    Driver: C:\WINDOWS\system32\igdmcl64.dll, 20.19.0015.5126 (English), 6/1/2020 05:02:36, 5683728 bytes
    Driver: C:\WINDOWS\system32\igdfcl64.dll, 20.19.0015.5126 (English), 6/1/2020 05:02:24, 266256 bytes
    Driver: C:\WINDOWS\system32\igdclbif.bin, 6/1/2020 04:47:54, 5799386 bytes
    Driver: C:\Program Files\Intel\Media SDK\libmfxhw32.dll, 7.16.0010.0020 (English), 6/1/2020 05:02:40, 8872408 bytes
    Driver: C:\Program Files\Intel\Media SDK\mfxplugin32_hw.dll, 1.16.0010.0020 (English), 6/1/2020 05:04:28, 4741136 bytes
    Driver: C:\Program Files\Intel\Media SDK\mfx_mft_h264ve_32.dll, 7.16.0010.0020 (English), 6/1/2020 05:02:44, 1456960 bytes
    Driver: C:\Program Files\Intel\Media SDK\mfx_mft_mjpgvd_32.dll, 7.16.0010.0020 (English), 6/1/2020 05:04:42, 1350160 bytes
    Driver: C:\Program Files\Intel\Media SDK\mfx_mft_vp8vd_32.dll, 7.16.0010.0020 (English), 6/1/2020 05:05:00, 1358360 bytes
    Driver: C:\Program Files\Intel\Media SDK\mfx_mft_vp9vd_32.dll, 7.16.0010.0020 (English), 6/1/2020 05:05:04, 1358352 bytes
    Driver: C:\Program Files\Intel\Media SDK\mfx_mft_h265ve_32.dll, 7.16.0010.0020 (English), 6/1/2020 05:02:48, 1471248 bytes
    Driver: C:\Program Files\Intel\Media SDK\h265e_32.vp, 6/1/2020 04:47:52, 63761 bytes
    Driver: C:\Program Files\Intel\Media SDK\he_32.vp, 6/1/2020 04:47:52, 62217 bytes
    Driver: C:\Program Files\Intel\Media SDK\c_32.cpa, 6/1/2020 04:47:52, 846855 bytes
    Driver: C:\Program Files\Intel\Media SDK\cpa_32.vp, 6/1/2020 04:47:52, 993 bytes
    Driver: C:\Program Files\Intel\Media SDK\dev_32.vp, 6/1/2020 04:47:52, 21523 bytes
    Driver: C:\Program Files\Intel\Media SDK\mj_32.vp, 6/1/2020 04:47:58, 57541 bytes
    Driver: C:\Program Files\Intel\Media SDK\libmfxhw64.dll, 7.16.0010.0020 (English), 6/1/2020 05:02:42, 9318208 bytes
    Driver: C:\Program Files\Intel\Media SDK\mfxplugin64_hw.dll, 1.16.0010.0020 (English), 6/1/2020 05:04:30, 4919312 bytes
    Driver: C:\Program Files\Intel\Media SDK\mfx_mft_h264ve_64.dll, 7.16.0010.0020 (English), 6/1/2020 05:02:46, 1810704 bytes
    Driver: C:\Program Files\Intel\Media SDK\mfx_mft_mjpgvd_64.dll, 7.16.0010.0020 (English), 6/1/2020 05:04:42, 1677328 bytes
    Driver: C:\Program Files\Intel\Media SDK\mfx_mft_vp8vd_64.dll, 7.16.0010.0020 (English), 6/1/2020 05:05:02, 1686024 bytes
    Driver: C:\Program Files\Intel\Media SDK\mfx_mft_vp9vd_64.dll, 7.16.0010.0020 (English), 6/1/2020 05:05:08, 1687064 bytes
    Driver: C:\Program Files\Intel\Media SDK\mfx_mft_h265ve_64.dll, 7.16.0010.0020 (English), 6/1/2020 05:02:50, 1836560 bytes
    Driver: C:\Program Files\Intel\Media SDK\h265e_64.vp, 6/1/2020 04:47:52, 13485 bytes
    Driver: C:\Program Files\Intel\Media SDK\he_64.vp, 6/1/2020 04:47:52, 12873 bytes
    Driver: C:\Program Files\Intel\Media SDK\c_64.cpa, 6/1/2020 04:47:52, 1519616 bytes
    Driver: C:\Program Files\Intel\Media SDK\cpa_64.vp, 6/1/2020 04:47:52, 993 bytes
    Driver: C:\Program Files\Intel\Media SDK\dev_64.vp, 6/1/2020 04:47:52, 21523 bytes
    Driver: C:\Program Files\Intel\Media SDK\mj_64.vp, 6/1/2020 04:47:58, 12365 bytes
    Driver: C:\WINDOWS\system32\igfxCoIn_v5126.dll, 1.03.0025.0000 (English), 6/1/2020 05:03:38, 234824 bytes
    Driver: C:\WINDOWS\system32\DisplayAudiox64.cab, 6/1/2020 04:47:52, 830871 bytes

    Name: Intel(R) Q87 LPC Controller - 8C4E
    Device ID: PCI\VEN_8086&DEV_8C4E&SUBSYS_1998103C&REV_04\3&11583659&0&F8
    Driver: C:\WINDOWS\system32\DRIVERS\msisadrv.sys, 10.00.19041.1202 (English), 9/15/2021 15:05:33, 20280 bytes

    Name: Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
    Device ID: PCI\VEN_8086&DEV_8C31&SUBSYS_1998103C&REV_04\3&11583659&0&A0
    Driver: C:\WINDOWS\system32\DRIVERS\USBXHCI.SYS, 10.00.19041.1806 (English), 7/15/2022 10:42:41, 624984 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\UMDF\UsbXhciCompanion.dll, 10.00.19041.1806 (English), 7/15/2022 10:42:41, 138968 bytes

    Name: Intel(R) Active Management Technology - SOL (COM3)
    Device ID: PCI\VEN_8086&DEV_8C3D&SUBSYS_1998103C&REV_04\3&11583659&0&B3
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_8C20&SUBSYS_1998103C&REV_04\3&11583659&0&D8
    Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 10.00.19041.1566 (English), 3/10/2022 22:59:38, 134656 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\drmk.sys, 10.00.19041.0746 (English), 1/13/2021 07:24:33, 97792 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\portcls.sys, 10.00.19041.0746 (English), 1/13/2021 07:24:33, 388608 bytes

    Name: Intel(R) 8 Series/C220 Series USB EHCI #1 - 8C26
    Device ID: PCI\VEN_8086&DEV_8C26&SUBSYS_1998103C&REV_04\3&11583659&0&E8
    Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 10.00.19041.0001 (English), 12/7/2019 04:07:56, 86544 bytes
    Driver: C:\WINDOWS\system32\drivers\usbport.sys, 10.00.19041.0001 (English), 12/7/2019 04:07:56, 473400 bytes
    Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 10.00.19041.0001 (English), 12/7/2019 04:07:56, 528184 bytes

    Name: Intel(R) 8 Series/C220 Series USB EHCI #2 - 8C2D
    Device ID: PCI\VEN_8086&DEV_8C2D&SUBSYS_1998103C&REV_04\3&11583659&0&D0
    Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 10.00.19041.0001 (English), 12/7/2019 04:07:56, 86544 bytes
    Driver: C:\WINDOWS\system32\drivers\usbport.sys, 10.00.19041.0001 (English), 12/7/2019 04:07:56, 473400 bytes
    Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 10.00.19041.0001 (English), 12/7/2019 04:07:56, 528184 bytes

    Name: Standard SATA AHCI Controller
    Device ID: PCI\VEN_8086&DEV_8C02&SUBSYS_1998103C&REV_04\3&11583659&0&FA
    Driver: C:\WINDOWS\system32\DRIVERS\storahci.sys, 10.00.19041.1889 (English), 8/11/2022 03:24:45, 187240 bytes

    Name: Intel(R) 8 Series/C220 Series SMBus Controller - 8C22
    Device ID: PCI\VEN_8086&DEV_8C22&SUBSYS_1998103C&REV_04\3&11583659&0&FB
    Driver: n/a

  • FreeToBeMae's avatar
    FreeToBeMae
    3 years ago

    The forum is not letting me post it for some reason. I've tried twice and it looks like it's posting, but it's not? So I'm just going to attach the text file.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @FreeToBeMae  I actually wanted the .txt file, as you provided, not just a screenshot of the initial output.  Anyway, please try updating the driver for your graphics chip.  The driver is from January 2020, and the Sims 4-related errors in your dxdiag could easily be related to an outdated graphics driver.  You can find the newest driver provided by Intel here:

    https://www.intel.com/content/www/us/en/products/sku/80815/intel-core-i54590-processor-6m-cache-up-to-3-70-ghz/downloads.html

    You'll want the one that includes support for Windows 10 and is dated February 5, not the slightly newer driver for Windows 7 and 8.1 only.  Run the installer as an admin: right-click on the download and select "Run as administrator."  Restart your computer after installing and before trying to play.

  • FreeToBeMae's avatar
    FreeToBeMae
    3 years ago

    Hi, I'm sorry it took so long to reply. I ended getting an error message when I tried to install the new driver. I went to the website to see why I was getting an error message. Here are the findings. I've decided against doing a clean reinstall. I'm looking to see what the computer manufactuer's (HP) drivers are available, but from what i remember HP doesn't have or offer any new drivers. I usually check every 6 months just to make sure and the last time there was nothing, but i'll double check. But I'm guessing that I'm going to live with this problem forever. 😕

    https://www.intel.com/content/www/us/en/support/articles/000005469/graphics.html

  • FreeToBeMae's avatar
    FreeToBeMae
    3 years ago

    So I actually was able to update the driver, but I'm now I'm testing to see how the game works..

  • FreeToBeMae's avatar
    FreeToBeMae
    3 years ago

    You are officially my hero! It's been working ever since I downloaded the update. I wanted to give it some time to make sure and ran some tests to make sure it's working, including known causes like opening OBS as administrator, keeping my game open for a long time and trying to play it. And it's working like a charm so far. Thank you so much! Problem solved. Although can I ask why updating my drivers helps my game?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @FreeToBeMae  I don't know exactly why the updated driver helped, only the general principle.  Both Windows and games expect certain behavior from a graphics driver, and both Windows and Sims 4 are updated frequently.  It's likely that the game expects the driver (or some driver-related software) to provide a certain resource in a certain way, which is different than what was expected of the driver you had installed when it was released.  Beyond that, you'd need to ask a software engineer in a related field.

    The errors in your dxdiag were pretty definitive though.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.51,879 PostsLatest Activity: 2 hours ago