Why can't I play my Sims 4 family ?

When I start the game, everything is normal. I can create my family and place them in a house. However, once I try to click on the family to play, it doesn't let me. I keep clicking the play button but nothing happens. There's also the "Family Portrait". I can't see it. It's just a glitch picture. Sometimes the game tells me to restart the game but it doesn't work even then. Help ? I'm posting the System info.