Forum Discussion

guitynotguilty's avatar
8 years ago

Why can't I play my Sims 4 family ?

When I start the game, everything is normal. I can create my family and place them in a house. However, once I try to click on the family to play, it doesn't let me. I keep clicking the play button but nothing happens. There's also the "Family Portrait". I can't see it. It's just a glitch picture. Sometimes the game tells me to restart the game but it doesn't work even then. Help ? I'm posting the System info.

7 Replies

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    8 years ago
    No you posted something called SynKernelDiag created by some program I'm not familiar with. It may contain the same info that is in a DxDiag or not. It is several hundred pages so it would take me forever to check for the info I need.
  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    8 years ago

    Your graphics driver is very old Try updating it. either directly from Intel or from Toshiba.

  • I'm trying to update it but I don't know what to do. Intel tells me I should use the computer's manufacturer's website. I'm on it but I don't know what to choose.

  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    8 years ago
    Hi @guitynotguilty,

    Were you able to play with your family after updating your graphics drivers? Hope jpkarlsen's suggestion helped, but let us know if you still need help! 🙂

    -Mai