Forum Discussion

picostarr's avatar
picostarr
9 years ago

why is my sims 4 kept telling me i am offline but i am actually online

i am online on origin 

my setting is online not offline 

my states also shows i'am online, 

but when i go in the game it won't let me go on the gallery,

if i try to connect in the game it will just kept saying   could not connect 

and since they kept saying i am offline from last week, my game start to going weird as well,

basically my sims won't do anything and i just have to kept reset them so they don't stand at one place until

they die, the game setting is set as they can have own mind as well(i forgot what is called）

this is very very very annoying now, because i am not just not able to go in to the gallery now i can't even play 

my sims, they won't act normal!

EA sucks 

somebody please help me 

pc

1 Reply

  • crinrict's avatar
    crinrict
    Hero+
    9 years ago

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

Recent Discussions