Forum Discussion
crinrict
2 years agoHero+
@tropicxnessa Did you try clearing ea app cache (under help - app recovery) ?
- 2 years ago@crinrict yes i did but still no luck
- EA_Cade2 years ago
The Sims Team
Heya,
Sorry to hear it. Did you grab The Sims 4 on Steam, Epic or EA app?
Can you please hit the Windows key and then type "Check for Updates" and run the program that pops up? Make sure your PC has all available updates installed then fully restart your system by right clicking the power icon in the start menu and selecting Restart. Then launch the EA app and try starting your game please.