@kemistrysimmer This is definitely a problem on your end. The error message makes that clear, plus if it were an EA issue, you wouldn't be the only person reporting it right now. But if you'd like help from EA customer support, you can submit a request here:
https://help.ea.com/en/contact-us/
Depending on the category you choose and the time of day, you may see have different contact options, but live chat should always be available as long as you set your location (in the upper right corner of the browser window) to U.S. or U.K. Live chat is also free, unlike a phone call. I'd recommend starting the chat on your phone or another device that isn't the computer you play Sims 4 on: the support rep may ask you to restart your computer, which would end the chat if it were on that device.
Community Manager
