Won't download new kit even though it's been paid for!!!!!

Hello @BSUGurl83,

It's sounding like this pack may have been removed from your account- this isn't something we can verify with you over the forums as we don't have access to your billing and account information, but the live support team can take a look with you and see what's going on.

Please reach out to live support by submitting a help request here https://go.ea.com/HowToEAHelp and ask the team there to check the entitlements on your account for this kit. You can also attach this AHQ conversation when you reach out there so the live support team has further information to reference.