Won't load beyond the initial loading screen.
Hi, for the past week or so I've been trying to fix my game. I launch it and it's stuck on a white screen for a few minutes, not responding, and I'm unable to tab out or anything. It's in the wrong r...
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@evzahh Try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top. If that alone doesn't help, try disabling any other overlays you have running: Discord, Steam, etc.
If that doesn't help either, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Thank you! I already had Origin in-game disabled so I went ahead and disabled my NZXT and Discord overlays as well, but unfortunately I'm still having the same issue. Here's my dxdiag file (:
@evzahh Try playing in a clean boot, with nothing else open: not Twitch, or OBS, or anything else aside from Origin.
https://www.windowscentral.com/how-clean-boot-windows-10
You'll also need to go through the Task Manager's background processes list and kill any task that doesn't absolutely need to be running. These days, a number of unnecessary apps still start in a clean boot, for whatever reason.
If that doesn't help, please try disconnecting your second monitor. It's using a different display driver than your primary monitor (as in, not the Nvidia graphics driver), a very old one that might not work well with Sims 4.
If that doesn't help either, the next step would be doing a clean uninstall and reinstall of the Nvidia driver; there are a couple of errors in your dxdiag that describe an error with the driver. But since the error could also be caused in theory by something else, it's better to try the easier steps first. If you do need to do a clean uninstall of the GPU driver, here's how:
SpoilerDownload Display Driver Uninstaller from here:
https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3403
Download a fresh copy of the latest Nvidia driver here:
https://www.nvidia.com/Download/driverResults.aspx/167753/en-us
Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window. Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like; make sure the box in red is checked:
Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this:
In the blue box, choose GPU, then Nvidia if it's not already showing. Then click Clean and Restart (red box).
Once your computer has rebooted, now back in normal mode, run the driver install .exe in custom mode. Select "perform a clean installation" and install ONLY the GPU driver and the PHYSX software.
Reboot again, go back online, and see whether the game works normally. If not, let me know.
Thank you so much for your help @puzzlezaddict (:
Unfortunately after following all of those, I was still having the same issue. Ultimately I just decided to reset my PC (both to fix the game and for storage). I'm keeping a running list of files I'm downloading and so far everything was fine until installing NZXT's Cam program. When I would launch the game I would have the issue of an unresponsive white screen like before, but the loading time wasn't anywhere near as long as it was a couple days ago (it's now back to < 1 minute with and without Cam). In case anyone else comes across this thread with the same issue, disabling game hooking in Cam's settings menu has fixed the white screen after launching! I'm going to continue noting down all of my downloads until I have all of my games and programs reinstalled so I'll be sure to update my post once I can find either if there are other issues or finalize that the game is working ahaha.
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