You Must Be Online When Logging In For The First Time

Question

I recently purchased the Sims 4, and in order to install it I have to either install Origin (which I already have on my computer) or log in to it. When I open the log in page, it says, "Online login is currently unavailable." If I type my log in info, it says, "You must be online when logging in for the first time." I've looked in maybe a dozen different places and found no solution. My network connection seems to be working fine, although I've been getting some SSL connection errors for whatever reason. Every firewall and antivirus program is doing what it should be as far as I know. I can't install the new Origin update like someone suggested because in order to install it I have to be able to log in to Origin first. It seems to me that Origin may be having its own problems and it may be causing an error for a lot of people. I haven't found anyone who has solved this specific issue.

phantomlover1717 · Answer

To see if it's the antivirus or firewall, try turning it off to test.

Answer

That worked! It let me onto the main Origin page and I was able to open the window to enter the game code. BUT, it then said that it was temporarily unavailable because of maintainance or because the server was over loaded or something, so I couldn't finish installing. Then Origin quit responding. Does this happen often?

phantomlover1717 · Answer

Not to my knowledge. Also all the systems seem to be up and running: https://www.origin.com/en-us/status
Maybe restarting your computer will put thing right.
And if that doesn't work try cleaning the Origin Cache: http://sims4.crinrict.com/en/2014/09/delete-origin-cache-files/

Answer

It's downloading. Hopefully it will finish with no problems, but I think everything is fine. Thank you!

crinrict · Answer

Good to hear.

Make sure to accept a solution once your issue is solved so the next user knows what the solution was and the helpers know you no longer need help.

Thank you

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You Must Be Online When Logging In For The First Time

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