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NameesaiLayy's avatar
NameesaiLayy
3 years ago
Solved

"Your video card was not found in our data base"

I have an HP Omen when I started up my sims game it randomly started saying it could not read my graphics card. I heard this laptop had very good graphics which is why I bought it for sims so I am re...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @NameesaiLayy  Omen laptops always have a dedicated graphics card, but that's why I wanted to see the dxdiag, so I could look for problems that would explain why Sims 4 was using the Intel integrated graphics chip instead.  And the dxdiag did flag the Nvidia card with an error that could be driver- or hardware-related.  So the first step is to do a clean uninstall and reinstall of the graphics driver.

    Rather than using the newest driver from Nvidia, please use the one offered by HP for your laptop.  Go here:

    https://support.hp.com/us-en/drivers/laptops

    Enter your laptop's serial number, choose the OS (just Windows 11 is fine) if prompted, and you'll land on the driver download page for your computer.  Under Driver-Graphics, or some similar name, find the newest Nvidia driver by release date and download that.  Then follow these instructions to clean-uninstall and reinstall:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    Restart your laptop when you're done, then try again to play.  If that doesn't help, if Sims 4 is still using your integrated graphics chip, please post a new dxdiag.  Please also post a link to the driver download page for your laptop.  That page doesn't contain any information about your own computer, just the overall model.

  • NameesaiLayy's avatar
    NameesaiLayy
    3 years ago

    I do not think I have one installed I think I just use the one that came with the laptop, the Windows security/ Microsoft antivirus. I also noticed under vendor in my games config file, It lists the vendor as intel but I believe I have a NVIDIA Geforce graphics card.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      3 years ago

      @NameesaiLayy  Omen laptops always have a dedicated graphics card, but that's why I wanted to see the dxdiag, so I could look for problems that would explain why Sims 4 was using the Intel integrated graphics chip instead.  And the dxdiag did flag the Nvidia card with an error that could be driver- or hardware-related.  So the first step is to do a clean uninstall and reinstall of the graphics driver.

      Rather than using the newest driver from Nvidia, please use the one offered by HP for your laptop.  Go here:

      https://support.hp.com/us-en/drivers/laptops

      Enter your laptop's serial number, choose the OS (just Windows 11 is fine) if prompted, and you'll land on the driver download page for your computer.  Under Driver-Graphics, or some similar name, find the newest Nvidia driver by release date and download that.  Then follow these instructions to clean-uninstall and reinstall:

      https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

      Restart your laptop when you're done, then try again to play.  If that doesn't help, if Sims 4 is still using your integrated graphics chip, please post a new dxdiag.  Please also post a link to the driver download page for your laptop.  That page doesn't contain any information about your own computer, just the overall model.

      • NameesaiLayy's avatar
        NameesaiLayy
        3 years ago

        The only options are Intel drivers, I don't see any Nvidia options.

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