Re: sims 2 invalid product code

@Syllatina Hey, contacting support is the way to go, as The Sims 2 predates Origin. 

What issues do you have with Live chat? If it never loads, can you try a different browser. 

If you want to call you can schedule a callback if you're in the US, and if you're outside of the US you can click the flag icon in the top left to change to your own region. 

http://help.ea.com/en/article/contact-ea-help/

Thanks.