Hi. I'm having the same issues as everyone else. I've attached my dxdiag for you. I've also included info for my Alienware laptop. I was able to play this on my old laptop which was also Win10 but was a slower laptop. I can't tell you how much I do not enjoy Sims3 and 4 - I prefer Sims2. What can I do to keep it from crashing? Sometimes I'm able to play for about 20 minutes unless I try to send my sim to a different location, such as a community lot. Then it crashes. Other times, while loading the neighborhood page it crashes. Most frustrating. Why don't y'all set up a web-based version of the game we can use? Seems that would prevent some of these crash issues. Thanks.
It seems we're all screaming into the void here, but I'll join the crowd.
I've got Windows 10. My game loads just fine until I try to play a family. While I'm on the family loading screen, the game crashes every time. I've tried everything suggested in this thread and nothing works so far. If I run The Sims 2 from my old CD's the game plays (with a few crashes, but at least it plays). I uninstalled my old game, because The Ultimate Collection would get me all the expansions and is supposedly stil supported. But all it does is crash.
I wish I could load my old CD's - my particular laptop doesn't even have a cd drive to load from. The lack of answers about this issue is most frustrating. I demand a refund - at what I paid for the game, not current value or marked down values. I've been playing Sims3 but I really prefer all the options available with Sims2.
