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  • ErinPW's avatar
    ErinPW
    Seasoned Veteran
    5 days ago

    The following helped a friend of mine:  
    Close all apps completely.  
    Turn off the device. 
    Place it on a flat surface.
    Turn on the device and open Sims FreePlay.

    Information from an article on the Firemonkeys Help Center. Sadly that site isn’t accessible anymore. In the past I found a lot of helpful information there. 

     

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