Sims FreePlay crashing at login?
Is this happening for anyone else? It’s been working fine all week but this morning when opening, it just crashes- closes out. I’ve updated my phone, restarted, deleted and reinstalled the app, and still no luck. Sometimes it actually goes through the process of progressing past the loading screen to downloading my saved data, but it still crashes. Other times the loading screen just sits there endlessly until I close out and try again. Or it just crashes on its own. Anyone know of a fix or other troubleshooting tips?? Help!Softlocked on Pet Store Upgrade Tutorial ("Upgrade Acquired" already checked)
Hi everyone, has anyone found a workaround for this softlock on the Landgraab Store Upgrade tutorial? When I first logged back into my old save, I only had a Preteen Sim in town, so Nancy's tutorial didn't trigger and I was able to buy the first Pet Store upgrade ("Revenue Raiser") normally. Later, I created an Adult Sim, which finally triggered Nancy's tutorial (Not sure if this is the main reason). Now the tutorial forces me onto the Pet Store upgrade screen and tells me to tap "Get Upgrade" on Revenue Raiser, but it already says "UPGRADE ACQUIRED" with a checkmark and can't be clicked. The tutorial overlay blocks me from tapping any other buttons or backing out, and reinstalling just loads right back into this screen. Has anyone else run into this or found a way to bypass the prompt?
Sims Free play Sims just stop dog agility
Hi all! My name is Lisa and I currently have the problem that my Sim just stop with the hobby he was doing. No error, just quit and no progress. It happens mostly the Dog Agility course. It's almost impossible to complete his life dream as well. Is this a bug or something?Missing Inventory Items!
Paid for these and now they are gone… so mad. You need to not have two pics of the same item. Looks like you have one if you have any in inventory, and one with what the cost will be. Need to make just one pic with two bubbles of this information… one if you have it in inventory, and one with the cost, all on ONE pic. Too convoluted this way. 🤦🏼♀️ So disappointed in this update…Facebook login fails on iPad 8th generation
Hello, I'm unable to connect my Facebook account to The Sims FreePlay on my iPad (8th generation, iPadOS 18 or later). When I try to connect, Facebook opens normally and asks me to continue as my Facebook profile. After I approve, I'm redirected to The Sims FreePlay, where I receive the following error: "Un problème est survenu lors de votre connexion." Facebook lists The Sims FreePlay as a connected app, but the connection never completes inside the game. I've already tried resetting Facebook permissions, changing Safari settings, checking tracking permissions, restarting my iPad, and several other suggested workarounds, without success. The same Facebook account previously connected successfully to The Sims FreePlay on an Android phone. My main concern is that I cannot access Facebook neighbors through the Party Boat. Could you please confirm whether this is a known iPadOS authentication issue and whether there's a fix that doesn't involve deleting or reinstalling the game? Thank you.
Manual Progression Block human Advisor Requested
I need help from a human advisor with a lost Sims FreePlay save. My account name is MiladySK and I am a VIP 13 player on Android. My Pixel 6a broke and I moved to a new Android phone. When I installed Sims FreePlay, the only cloud saves offered were old saves. The save listed for my Pixel 6a is about 20 weeks old. My current game was active this week in October 2026. It was Level 33 with 44 Sims, a Town Value of more than 196532025, and about 31 million Simoleons. I also recently purchased and completed a Season Pass with 100 out of 100 tokens. That recent paid progress is also missing. I have made many real money purchases on this account. Please check whether there is a newer server save, account backup, Facebook save, Google Play save, or EA account save from October 2026.Please do not overwrite any existing save data with the old 20 week save.If my current town cannot be restored, please help restore or compensate my eligible paid purchases, Season Pass rewards, currency, and VIP related content. My account email is [edit: email address removed]. Please escalate this to a human advisor who can review my account and purchase history.Crashes
Hi, a few days ago till yesterday the game was working untill yesterday. The game kept crashing so I decided to reinstall it. I linked it to my EA account but it kept crashing at the “download extra content” part. It keeps saying there has been a mistake. When I tried reinstalling again and pressing to load a new game, it started crashing again, also at the download extra content part or sometimes it doesn’t even reach that stage and just goes out. I don’t know what to do.Crashing
This issue has been going on for awhile and I've tried to deal but cant.eveytime I open the game and start to play it will crash sometimes sooner than others.its annoying when doing quest because you start the sims on a task for like 5 hours come back and have to start over.i have uninstall, cleared catche freed memory and space all to no avail. Im a daily player but this is driving me crazy. What can I do.The game never acted like this before.Please help
Reporting a Bug
This is a reproducible game bug, not a gameplay question. My infant is floating/suspended and cannot be selected or moved. The game also prevents me from leaving the scene because it says the infant must be on the ground. I have already restarted the game and tried changing houses. Please escalate this to a technical support agent.