Forum Discussion

Aftab0811's avatar
4 years ago

Daily unnecessary updates in game

I don't know if anyone else is facing this issue but I am being asked to update the game daily to continue playing . I have noticed that as soon as it's next day at 12.01 AM I have to update the game for 989 mb, which is same everyday or else I can't continue .

Also tried contacting support team but they stopped replying to mail and left the issue un-resolved

My device is running on android 11 . Please help me resolve this issue . 

3 Replies

  • normally this is an Apple issue due to lack of RAM and false showing of available free space

    You chose to only share what OS you're using, not what device nor how much free space you have on your undisclosed device

    Without knowing those things, I can only guess and I will not list every option it can be as it can literally be one of 100s

    Most likely it is lack of space, SD card will not count but I don't know since there are so much information missing

    This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you - contact support


    Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
    I personally can not sign in with chrome or safari, so you might need to try different browsers (I use Edge)
    Or contact support via FB or Twitter, links are at the bottom of the page

  • Aftab0811's avatar
    Aftab0811
    4 years ago

    I am using Samsung F62 and I have sufficient storage available in my phone .

    Let me know if there's anything to help solve this. 

  • minicha-em's avatar
    minicha-em
    Hero+
    4 years ago

    You should really contact support

    Maybe they know what "sufficient storage" mean, to me it's just an arbitrary number that can be 20 GB for some and 800 GB for others

    It also don't tell me if you're referring to total storage or available storage (always disregard SD in this context)

    You have either 6 or 8 GB of RAM, so that should be enough

    None of this gives me a clue to as what is wrong, though it narrowed it down to to about a handful of dozen possible common issues, without a stand out suspect,

    so you should really contact support


    Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
    I personally can not sign in with chrome or safari, so you might need to try different browsers (I use Edge)
    Or contact support via FB or Twitter, links are at the bottom of the page

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